Deepali Vijay Aralikatti
Managed Service Support
Pune,Maharashtra
Summary
Experienced in sales and customer service with expertise in voice, chat, and email processes, backend admin operations, and ensuring customer satisfaction. Proven track record in driving sales, resolving inquiries, and delivering seamless service across communication channels. Eager to apply skills in sales, customer support, and operational efficiency to enhance the customer experience and make a positive impact within the organization.
Overview
6
6
years of professional experience
4062
4062
years of post-secondary education
4
4
Languages
Work History
Managed Service Support
ID Medical
Pune
02.2023 - Current
- Handling all Admin, booking, escalation emails from the Clients (Hospitals) regarding Nurses in the Managed service team.
- Looking after sub vendors who supply Nurses to hospitals. Managing the staff bank for the hospitals.
- Communicating with Nurses and the hospitals of UK on call and email.
- Booking shifts on Hospital systems, resolving all admin related tasks as Approvals, payments, cancellations of shifts, and much more.
Executive Customer Service Management
AM Infoweb
Pune
04.2022 - 01.2023
- Communicating with the US hospitals and legal staff on call to retrieve the medical records.
- Handled Inbound and outbound calls.
- Maintained all the legal and confidential documents received from the firms.
Executive Customer Service Management
WNS
Pune
03.2021 - 03.2022
- Communicating with the customers on webchat regarding their utility accounts.
- Handled 3 chats and calls simultaneously.
- Resolved all inquiries of the customer's bills, accounts, payments and card related issues.
Executive Customer Management
Concentrix
Pune
06.2020 - 03.2021
- Having conversations with customers through webchat.
- Provided support for UK, US, and Germany Amazon customers.
Executive Customer Management
Capita
08.2019 - 05.2020
- Resolved courier related issues for the customers through webchat and emails.
- Handling offshore emails from the Clients.
Education
HSC -
Savitribai Phule University
BBA -
Sikkim Professional University
04.2001 - 12.2024
SSC -
Maharashtra State Board
Poona College, Pune2019
Skills
Teamwork and collaboration
Supervision and leadership
Multitasking Abilities
Flexible and adaptable
Problem-solving
Customer service
Friendly, positive attitude
Computer skills & Microsoft office
Teamwork and collaboration
Computer Skills
Word, Excel, Powerpoint, Live chat, Web chat, CRM, MR8, Mitel, Microsoft Team, Zoom, Outlook
Personal Information
- Date of Birth: 03/14/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Passions
Painting, Dance, Video Games and Professional Nail Tech
Timeline
Managed Service Support
ID Medical
02.2023 - Current
Executive Customer Service Management
AM Infoweb
04.2022 - 01.2023
Executive Customer Service Management
WNS
03.2021 - 03.2022
Executive Customer Management
Concentrix
06.2020 - 03.2021
Executive Customer Management
Capita
08.2019 - 05.2020
BBA -
Sikkim Professional University
04.2001 - 12.2024
HSC -
Savitribai Phule University
SSC -
Maharashtra State Board
Similar Profiles
Shweta ShindeShweta Shinde
Head of New Talent– New Acquisitions at ID MedicalHead of New Talent– New Acquisitions at ID Medical
Shweta ShindeShweta Shinde
Head of New Acquisitions at ID MedicalHead of New Acquisitions at ID Medical
THANDEKILE NDLOVUTHANDEKILE NDLOVU
Advanced Registered ICU Nurse Practitioner. (Agenc at ID MedicalAdvanced Registered ICU Nurse Practitioner. (Agenc at ID Medical
Kavya MehtaniKavya Mehtani
Team Manager at Foundever (SITEL)Team Manager at Foundever (SITEL)
Dnyaneshwar Sopanrao KadamDnyaneshwar Sopanrao Kadam
QA Engineer at iMochaQA Engineer at iMocha