Deepam Allemayan
Guwahati
Summary
Dynamic professional with extensive experience at Revolut Technologies India Pvt. Ltd., excelling in chargeback resolution and fraud detection. Proven ability to manage escalations and enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new team members and improving service levels, demonstrating strong multitasking and attention to detail.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Escalation Agent
Revolut Technologies India Pvt. Ltd.
05.2025 - Current
- Fincrime support - Chargebacks. Card payments/cards/top up queries/Manager on duty.
- Managed customer escalations and resolved issues effectively.
- Provided training to new team members on escalation protocols.
- Followed up with customers after resolving their inquiries to ensure satisfaction.
- Provided feedback on customer experience trends to help improve overall service levels.
- Managed multiple tasks simultaneously while maintaining accuracy in all work performed.
Moderator/Watch men. (Helping other agents on shift with their tickets)
Revolut Technologies India Pvt. Ltd.
01.2024 - 07.2024
- Card payments/Chargeback disputes.
Buddy (Trainer for new joiners and internal movers between departments.)
Revolut Technologies India Pvt. Ltd.
01.2024
- Card payments/Chargeback disputes.
Support Specialist GURU (Manager on shift - handling ticket escalations)
Revolut Technologies India Pvt. Ltd.
03.2023
- Fincrime support - Chargeback Disputes/Fraud, Card Payment Issues
Support Specialist
Revolut Technologies India Pvt. Ltd.
11.2022
- Fincrime support - Chargeback Disputes/Fraud, Card Payment Issues
Education
B.A - English Major
Gauhati University
01.2020
HSSLC -
AHSEC
01.2017
HSLC -
CBSE
01.2015
Skills
- MS-Office Word, MS-Office Excel, MS-Office Power Point/ Google sheets, docs
- General and Graphic Application:HTML
- Chargeback resolution
- Fraud detection
- Escalation management
- Customer relationship management
- Attention to detail
- Problem identification
- De-escalation techniques
- Complaint investigation
- Communication skills
- Problem-solving aptitude
- Multitasking
Certification
- Certified fitness trainer (Udemy, August 2018, Fabulous body inc.)
- Anti money laundering concepts : AML, KYC and Compliance by Genman Solutions. ( Udemy)
Languages
Languages known : English, Assamese, Hindi.
Hobbies and Interests
Gaming., Modeling., Fitness.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Advanced Escalation Agent
Revolut Technologies India Pvt. Ltd.
05.2025 - Current
Moderator/Watch men. (Helping other agents on shift with their tickets)
Revolut Technologies India Pvt. Ltd.
01.2024 - 07.2024
Buddy (Trainer for new joiners and internal movers between departments.)
Revolut Technologies India Pvt. Ltd.
01.2024
Support Specialist GURU (Manager on shift - handling ticket escalations)
Revolut Technologies India Pvt. Ltd.
03.2023
Support Specialist
Revolut Technologies India Pvt. Ltd.
11.2022
B.A - English Major
Gauhati University
HSSLC -
AHSEC
HSLC -
CBSE
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