Deepam Chavhan
Pune
Summary
As an experienced service desk associate, I possess a basic understanding of cloud computing technologies and their applications. With over 2 years of customer service experience and 1 year of service desk support, I have developed strong communication and problem-solving skills that enable me to provide exceptional customer service. I am proficient in handling technical issues, troubleshooting software and hardware problems, managing user accounts, and have a basic understanding of cloud computing concepts. I excel in managing multiple tasks simultaneously and ensuring timely resolution of issues. Additionally, I am skilled in documenting and tracking support requests using ticketing systems. As a team player, I am committed to continuous learning and improvement to stay up-to-date with the latest technologies and trends, including developments in cloud computing.
Overview
4
4
years of professional experience
Work History
Administrator ICORE- CIS
Wipro
08.2022 - Current
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Documented support interactions for future reference.
Customer service Associate
Amazon
09.2020 - Current
- Responsible for interacting with the clients and solving their queries
- Maintaining the records of customer interactions and following up with the clients
- Providing feedback of the clients to the concerned departments and authorities so as to improve the services
- Adhering to the existing process by referring to the knowledge basis and documents
- Processing and logging incoming calls into the CRM system.
- Forwarding and escalating inquiries to relevant individuals and departments
- Providing superior services and promoting a friendly, comfortable environment by providing fast and friendly service.
Assistant Manager
Sardar Patel Technical Business Incubation Center, SP-TBI
07.2019 - 12.2019
- Handling the day-to-day operations of the incubation center.
- Interacting with new startups and helping them through the process of incubation.
- Organizing various events and meets to give more exposure to the incumbent.
- As part of the SP-TBI worked with the “Drone Federation of India”.
- Interacting with Industry leaders and educating them about the possibilities of inculcating the application of drones.
- Researching various factors and conditions with respect to the Indian market to give suggestions to the aviation ministry for drone insurance policies.
Education
HSC (12th Standard) -
Kendriya Vidyalaya CRPF Camp
05.2015
Bachelor Of Engineering - Computer Engineering
Sardar Patel Institute of Technology
05.2019
Skills
- Basic understanding of Azure cloud
- Microsoft Excel, Microsoft PowerPoint
- Databases: MySQL
- Web Development: HTML, CSS, PHP
- Languages: C, C, JAVA
- Microsoft PowerShell
- Basics of CLI commands
Timeline
Administrator ICORE- CIS
Wipro
08.2022 - Current
Customer service Associate
Amazon
09.2020 - Current
Assistant Manager
Sardar Patel Technical Business Incubation Center, SP-TBI
07.2019 - 12.2019
HSC (12th Standard) -
Kendriya Vidyalaya CRPF Camp
Bachelor Of Engineering - Computer Engineering
Sardar Patel Institute of Technology
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