Deepan Jaganathan

• Manage a portfolio of mid-to-large enterprise accounts across India (initial 1.6 years) and the UK region (since Jan 2025), ensuring alignment of Zoho's SaaS solutions (CRM, Mail, Analytics, Creator, Projects) with clients' digital transformation goals.
• Achieved 120% average target attainment, delivering consistent revenue growth across sectors including education and public sector organizations.
• Ensured 98% customer retention through proactive engagement, onboarding support, and strategic solutioning.
• Collaborated with cross-functional teams (technical, product, support) to improve adoption and streamline deployment.
• Conducted data-driven business reviews and provided actionable insights to senior stakeholders and CXOs.
• Drove multi-product adoption and long-term partnerships through relationship management and consultative sales.

• Led growth initiatives, identified new market segments, and drove large-scale client onboarding.rding.
• Managed a 15-member sales team and ensured revenue growth through mentoring, training, and structured pipelines.
• Improved the overall conversion ratio by 18%
• Focused on client-centric strategies, building long-term relationships and market visibility through events and outreach.

Business Development Associate | Jun. 2017 – Jun. 2018 | Senior Business Development Associate | Jun. 2018 – Feb. 2019 | Assistant Manager–Retention/User Experience | Feb. 2019 – Mar. 2021 | Business Development Training Manager | Mar. 2021 – Jun. 2021 | Business Development Manager | Jun. 2021 – Nov. 2021

• Contributed to BYJU's rapid growth during national expansion via full-cycle B2B/B2C sales.
• Recognized among Top 100 performers nationwide; earned President's Club award with trip to 2018 FIFA World Cup.
• Designed onboarding programs; achieved 63% trainee-to-manager conversion (vs. 23% average).
• Reduced churn by 20% via data-driven retention strategies.
• Drove sales initiatives and stakeholder engagement across junior and senior education segments.