DEEPAN JAYAPRAKASH

Business Profitability | Strategic Business Development | Stakeholder Collaboration | Leadership & Team Mentoring | Performance Analysis & Planning | Market Expansion Strategies

• Established a successful partnership with India's pioneering LNG fuel provider, enabling their fleets to access exclusive insurance coverage
• Secured valuable insurance collaborations with EV OEM's and Last Mile Aggregators, enhancing company advancement
• Achieved a gross business of 3CR within the first year of establishing the Strategic Business Alliances department
• Implemented robust strategies for business development, resulting in continuous growth and expanded market reach
• Spearheaded initiatives to identify and capitalize on emerging market trends, ensuring a proactive and adaptive approach
• Fostered a collaborative ecosystem through the establishment of strategic partnerships with OEMs, NBFCs, Logistics, and Last Mile Aggregators
• Facilitated cross-functional collaboration to leverage synergies and enhance overall business performance
• Performance Analysis & Planning: Conducted in-depth analysis of sales and financial performances, utilizing insights to develop strategic plans for increased future opportunities
• Demonstrated a knack for swiftly and effectively resolving different problems
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Worked effectively in team environments to make the workplace more productive

• Achieved a substantial growth of tyre sales, reaching the 1CR mark within six months
• Associated with top tyre brands and achieved significant sales growth
• Collaborated with the Strategic Team to secure distributorship for OEM Channel within the organization.
• Strategic Tire Sales: Spearhead the sale of tires across all business verticals, implementing strategic initiatives to maximize revenue streams
• Collaborate closely with cross-functional teams to ensure a unified approach in meeting and exceeding sales targets
• Efficient Distribution Management: Manage the distribution of tires to OEM authorized networks, optimizing supply chain processes for seamless and timely deliveries
• Comprehensive Sales Operations Oversight: Oversee end-to-end sales operations, ensuring alignment with organizational objectives and maintaining a customer-centric focus
• Sales Forecasting and Stock Planning: Utilize advanced forecasting techniques to predict sales trends, facilitating proactive stock planning and ensuring an optimum Sales to Stock ratio
• Profitability Focus: Drive department profitability through effective sales strategies and cost management initiatives

• Earned recognition as the outstanding Zonal Head for 20-21
• Maximized franchise business revenue, reaching an unprecedented milestone of 25CR
• Successfully selected and onboarded over 20 franchise partners in the South
• Successfully ensured the ZONE remained profitable for over 10 consecutive quarters
• Spearheading overall zonal profitability initiatives, strategically planning to enhance financial performance
• Maximized revenue streams and minimized costs for franchise workshops by continuously analyzing performance and implementing operational enhancements
• Managed end-to-end process of appointing and launching new FOFO entities, ensuring seamless operationalization
• Led a high-performing team of 20+ members, fostering a collaborative and productive work environment
• Conducted regular performance evaluations, providing constructive feedback and setting clear objectives
• Resolved conflicts and facilitated communication within the team, ensuring seamless operations and high morale
• Franchisee Support and Holistic Functioning: Provide comprehensive support to franchisees, ensuring smooth operations and proactive measures to increase profitability
• Implemented strategic initiatives to enhance franchise workshops' overall functioning and efficiency
• Ensured efficient collaboration between the Corporate Supply Chain team and franchisees, resulting in improved parts availability
• Implement effective inventory management strategies to maintain the right quality and quantity of parts, enhancing workshop operations
• Financial Evaluation and Planning: Evaluate the financial metrics of franchisee development, including budgets, expenditures, return-on-investment, and profit-loss projections
• Develop and implement financial strategies aligned with business objectives, optimizing overall financial performance
• Manpower Planning and Acquisition: Plan manpower requirements for the zone in alignment with business needs
• Annual Budgeting and Cost-effective Operations: Develop and manage the annual budget for the zone, operating effectively within allocated costs
• Implement cost-control measures and identify opportunities for operational efficiency

• Achieved the peak performance of 7000+ tyres with OEM Channel in South
• Remained as No 1 Zone on retail Market Share with 2 OEMS
• Secured and successfully transitioned 2 key clients from KL, significantly enhancing overall business potential
• Maintained a zero attrition rate among Distributors
• Managed and increased tyre sales in the region (covering 5 states) by effectively working with distributors
• Successfully maintained and optimized monthly business turnover of 3.5 Crores
• Distributor Management - Inventory & Funds
• Forecast Plan & Allocation
• Overall Business Growth
• Strategies to break retail market Infiltration
• Rolling out monthly sell out schemes for distributors
• Train & Develop Distributor / Dealer Manpower on Sales SOP
• Distributor Sales Performance Analysis

• Responsible for Overall After Sales Service Operations in Iran & Turkey
• SPARE PARTS Sale to Distributors
• Spares Business Growth - Strategies to curb Spares Infiltration
• Improve Service Reach - Appointment of 3S/2S/CSP's/Spares touch points
• Developing Service Infrastructure & Manpower
• Ensure all Service Standards at dealerships as per SOP
• Distributor Service Performance Analysis

• Delivered outstanding results by generating a consistent annual revenue of 60CR for the region's VAS business
• Ranked as the leading zone with the highest contribution to Royalty Revenue
• Achieved peak volume performance in the sale of EW & AMC products
• Responsible for all Service Marketing Activities in the region
• Selling loyalty products (EXTENDED WARRANTY & AMC) to the dealers
• Royalty Revenue Earnings to the Company Developing & Implementing Service SOP at All Dealer Workshop thru Region
• JDP CSI Score (Internal) improvement
• Conducting Service / Seasonal Campaigns at all Dealer Workshops
• Implementation of Rapid Repair Services at High Volume Setups
• Network Planning & Development in the region
• Appointment and Issuing LOI to TASC, TASP and F class set ups
• Develop necessary expertise for layout & dealer workshop setting requirements
• Follow up with Dealer to fulfill requirements of the Company in Manpower, Equipments & Infrastructure, etc.
• Improving Post Warranty Service Market Share at all Dealerships to ensure business viability
• Service Reminder Tracking & Lost Customer Analysis

• Implement SPEED Service Process at the dealerships
• Dealer Auditing related to dealer efficiency improvements
• Ensure dealers render quality, effective & quick after sales service to customers
• To keep regular track of customer service provided by dealer's as per norms
• Provide Warranty approvals based on SKODA policy and guidelines
• Provide Assistance to dealers on Customer Care Gammets
• Dealership Service Performance Analysis
• Coordinating all dealers for Service Promotional Activities
• Trained in Environmental Management System - ISO:14001

• Workshop Management
• Distribution and Allocation of jobs to technicians in TDMS
• Planning and controlling of man power for smooth work flow
• Interacting with Customer to identify their needs, Customer contact for product support
• Preparing Major Service Indicator & Key Performance Indicator
• Customer care, Post service follow up, Handling customers for 100% satisfaction
• Follow up the Vehicles based on their expected next service and customer retention