Deepan Sinha

Seasoned IT professional with 16 years of total experience and 5 years of specialized expertise in IT automation as a System Architect and Consultant for AM engagements. Currently leading the APAC Automation team, managing automations, driving transformation, optimization, and strategic automation initiatives across various engagements. Proven ability to architect and implement solutions that enhance service desk operations, internal Operations team tasks optimization and digitize client processes, delivering significant ROI and operational efficiencies.

Presented and discussed solutions in customer Architect Review meetings, ensuring alignment with client expectations and needs. Actively involved in consulting for Pre-Sales teams, helping to create automation timelines for RFPs and driving business growth. Spearheaded the re-engineering of existing automation solutions to meet evolving customer demands, ensuring quality and efficiency. Managed cross-functional teams, fostering collaboration and continuous learning to stay ahead of industry trends. Experience of working for a year at onsite (USA) as a technical developer and onsite coordinator.

Currently managing a team of 8 people, involved in performance appraisals and objective settings.

Participated in Capgemini Innova Microsoft Hackathon and was one of the finalist

Participated in Capgemini hackthon two times, reached round 2.

ITIL Process Automations

• Solutioned an ticket creation and assignment for ITIL ticketing tools, helped reduce cost by 75% in 3 months for each of the accounts where this was implemented.

• Upgraded the above automation solution to make it intelligent using Machine Learning and deployed the same to run in Production environment. Accuracy at 77%(start) and improved to 83%

• Implemented three reminder rules for tickets in ticketing tools, helped team save effort on eyeglass monitoring, that was used in resolving the tickets as well as stopped breach of resolution time.

• Upgraded the three-reminder rule to be re-used as follow ups for ageing tickets, that had not breached the resolution time in SNOW.

Other Process automations

• Infrastructure monitoring for services, BOTs, applications, CPU, hard disk, RAM, SSL certificates for timely alerts.

• Mailbox monitoring for low frequency high priority emails like job failure or application crash, thereby saving consultants time in sorting through high frequency low priority emails.

• Alerting and automatic emails generation BOTs to help reduce efforts on repetitive tasks.

• Chatbot integrated with CG proprietary ticketing tool for APAC BU.

Business Process automations

• User Access Management – Creation, Modification, and termination of access for user through scripting.

• Supervisor Recommendation Tool using PL SQL and Power BI

• Batch Jobs monitoring, batch job restart and related action items.

• Sentiment Analysis for the APAC HR team on employees’ feedback – Pytorch framework and BERT model