Travelling
Hi, I’m
DEEPANJAL MITRA
Project Manager | Certified ScrumMaster® | AI-Driven Product & Tech Delivery Expert
Bengaluru,Karnataka
Facts do not exist, only interpretations.
Friedrich Nietzsche
Summary
Results-driven Project Manager with 3+ years of experience leading cross-functional teams and delivering scalable, high-impact digital products. Proven success in managing full project lifecycles using Agile (Scrum/Kanban) methodologies, improving delivery timelines by 25% , and contributing to 50%+ business growth . Adept at using AI-powered tools , data-driven decision-making , and process automation to enhance efficiency, collaboration, and delivery quality.
LinkedIn: https://www.linkedin.com/in/deepanjal-mitra-csm%C2%AE-9306471a0
Overview
3
years of professional experience
5
Certificates
3
Languages
6
years of post-secondary education
Work History
Fabzen Technologies Private LimitedBengaluru, Karnataka
Project Manager
4 2022 - Current
Job overview
- Led multiple product launches across mobile and web, collaborating with Development, Design, Marketing, Finance, and Support teams.
- Improved delivery speed by 25% through optimized sprint execution and dependency management.
- Managed 10+ member teams (Developers, QA, UI/UX, DevOps) ensuring timely and high-quality deliveries.
- Drove 50%+ revenue growth through strategic execution and performance monitoring.
- Oversaw third-party integrations , API documentation, and security-compliant implementations.
- Led the end-to-end implementation of an in-app e-commerce shopping page built entirely with custom APIs (no external integrations) in React Native, enabling users to browse and purchase products seamlessly within the application.
- Utilized AI tools (ChatGPT, Copilot,Gemini AI, Claude) for documentation, reporting, and sprint retrospectives.
- Coordinated directly with C-level executives (CTO, CFO, CEO) to define project objectives and ensure strategic alignment.
- Conducted log analysis for backend/frontend systems to resolve production bottlenecks.
Fabzen Technologies Private LimitedBengaluru, Karnataka
Customer Support Team Lead
02.2022 - 03.2022
Job overview
- Managed Tier-1/2 support operations, ensuring SLA adherence and high customer satisfaction.
- Provided actionable data insights to leadership, improving product response strategies.
- Trained and supervised support representatives to improve resolution quality and escalation handling.
Fabzen Technologies Private LimitedBengaluru, Karnataka
Customer Support Executive
12.2021 - 01.2022
Job overview
- Handled high-volume customer queries with accuracy and empathy, maintaining positive feedback ratings.
- Collaborated with technical teams to document user issues and streamline resolutions.
Education
Symbiosis Center For Distance LearningPune, Maharashtra, India
Post Graduation Diploma from IT Management
08.2020 - 07.2022
Center For Development of Advance Computing C-DACBengaluru, Karnataka, India
Diploma from Internet of Things (IOT)
08.2019 - 02.2020
Oriental College of TechnologiesBhopal, Madhya Pradesh, India
Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019
Skills
Project Management: Agile/Scrum /Kanban, Sprint Planning, KPI Tracking, Jira, Confluence, Risk Management
undefinedCertification
AI+ Project Manager™
Interests
Cooking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
AI+ Project Manager™
10-2025
Certified ScrumMaster®
08-2024
Atlassian Agile Project Management Professional Certificate Learning Path
04-2024
Project Initiation: Starting a Successful Project
02-2023
Foundations of Project Management
12-2022
Customer Support Team Lead
Fabzen Technologies Private Limited
02.2022 - 03.2022
Customer Support Executive
Fabzen Technologies Private Limited
12.2021 - 01.2022
Symbiosis Center For Distance Learning
Post Graduation Diploma from IT Management
08.2020 - 07.2022
Center For Development of Advance Computing C-DAC
Diploma from Internet of Things (IOT)
08.2019 - 02.2020
Oriental College of Technologies
Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019
Project Manager
Fabzen Technologies Private Limited
4 2022 - Current
Languages
Hindi
English
Bengali