DEEPANJAL MITRA

Organization: ₹100+ Cr revenue company serving users across India & Brazil.

Key Achievements & Responsibilities:

• Led end-to-end delivery of 10+ large-scale mobile applications, ensuring on-time project delivery within defined scope and budget.
• Managed cross-functional teams (Frontend, Backend, QA, UI/UX, DevOps) across the complete software development life cycle (SDLC).
• Planned and executed all Agile Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Improved sprint velocity and delivery predictability through accurate task estimation, dependency tracking, and priority management.
• Acted as the primary liaison between business stakeholders and technical teams, ensuring alignment on requirements, timelines, and deliverables.
• Successfully delivered complex payment gateway integrations, KYC workflows, wallet management, settlement systems, and fraud-prevention mechanisms.
• Performed risk assessment, impact analysis, and change management, controlling scope, schedule, cost, and quality.
• Monitored production systems using logs, dashboards, and analytics to improve performance, stability, and issue resolution time.
• Prepared and presented project status reports, dashboards, and release notes to senior leadership (CEO, CTO, CFO).
• Leveraged AI-assisted documentation and reporting tools to enhance transparency and data-driven decision-making.

• Managed Tier-1 customer support operations for live gaming applications.
• Reduced average issue resolution time through process optimization and structured escalation mechanisms.
• Collected and analyzed customer feedback, providing actionable insights to product and engineering teams.
• Conducted support team training and performance evaluations, driving continuous service improvement.