Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
Languages
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DEEPANJAL MITRA

Project Manager | Certified ScrumMaster® | AI-Driven Product & Tech Delivery Expert
Bengaluru,Karnataka
Facts do not exist, only interpretations.
Friedrich Nietzsche
DEEPANJAL MITRA

Summary

Results-driven Project Manager with 3+ years of experience leading cross-functional teams and delivering scalable, high-impact digital products. Proven success in managing full project lifecycles using Agile (Scrum/Kanban) methodologies, improving delivery timelines by 25% , and contributing to 50%+ business growth . Adept at using AI-powered tools , data-driven decision-making , and process automation to enhance efficiency, collaboration, and delivery quality.

LinkedIn: https://www.linkedin.com/in/deepanjal-mitra-csm%C2%AE-9306471a0

Overview

3
years of professional experience
5
Certificates
3
Languages
6
years of post-secondary education

Work History

Fabzen Technologies Private Limited
Bengaluru, Karnataka

Project Manager
4 2022 - Current

Job overview

  • Led multiple product launches across mobile and web, collaborating with Development, Design, Marketing, Finance, and Support teams.
  • Improved delivery speed by 25% through optimized sprint execution and dependency management.
  • Managed 10+ member teams (Developers, QA, UI/UX, DevOps) ensuring timely and high-quality deliveries.
  • Drove 50%+ revenue growth through strategic execution and performance monitoring.
  • Oversaw third-party integrations , API documentation, and security-compliant implementations.
  • Led the end-to-end implementation of an in-app e-commerce shopping page built entirely with custom APIs (no external integrations) in React Native, enabling users to browse and purchase products seamlessly within the application.
  • Utilized AI tools (ChatGPT, Copilot,Gemini AI, Claude) for documentation, reporting, and sprint retrospectives.
  • Coordinated directly with C-level executives (CTO, CFO, CEO) to define project objectives and ensure strategic alignment.
  • Conducted log analysis for backend/frontend systems to resolve production bottlenecks.

Fabzen Technologies Private Limited
Bengaluru, Karnataka

Customer Support Team Lead
02.2022 - 03.2022

Job overview

  • Managed Tier-1/2 support operations, ensuring SLA adherence and high customer satisfaction.
  • Provided actionable data insights to leadership, improving product response strategies.
  • Trained and supervised support representatives to improve resolution quality and escalation handling.

Fabzen Technologies Private Limited
Bengaluru, Karnataka

Customer Support Executive
12.2021 - 01.2022

Job overview

  • Handled high-volume customer queries with accuracy and empathy, maintaining positive feedback ratings.
  • Collaborated with technical teams to document user issues and streamline resolutions.

Education

Symbiosis Center For Distance Learning
Pune, Maharashtra, India

Post Graduation Diploma from IT Management
08.2020 - 07.2022

Center For Development of Advance Computing C-DAC
Bengaluru, Karnataka, India

Diploma from Internet of Things (IOT)
08.2019 - 02.2020

Oriental College of Technologies
Bhopal, Madhya Pradesh, India

Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019

Skills

Project Management: Agile/Scrum /Kanban, Sprint Planning, KPI Tracking, Jira, Confluence, Risk Management

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Certification

AI+ Project Manager™

Interests

Travelling

Cooking

Availability
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Timeline

AI+ Project Manager™

10-2025

Certified ScrumMaster®

08-2024

Atlassian Agile Project Management Professional Certificate Learning Path

04-2024

Project Initiation: Starting a Successful Project

02-2023

Foundations of Project Management

12-2022

Customer Support Team Lead

Fabzen Technologies Private Limited
02.2022 - 03.2022

Customer Support Executive

Fabzen Technologies Private Limited
12.2021 - 01.2022

Symbiosis Center For Distance Learning

Post Graduation Diploma from IT Management
08.2020 - 07.2022

Center For Development of Advance Computing C-DAC

Diploma from Internet of Things (IOT)
08.2019 - 02.2020

Oriental College of Technologies

Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019

Project Manager

Fabzen Technologies Private Limited
4 2022 - Current

Languages

Hindi
English
Bengali
DEEPANJAL MITRAProject Manager | Certified ScrumMaster® | AI-Driven Product & Tech Delivery Expert