Travelling
Hi, I’m
DEEPANJAL MITRA
PROJECT MANAGER | CERTIFIED SCRUMMASTER® | AI-ENABLED DELIVERY LEADER
Bengaluru,KA
Facts do not exist, only interpretations.
Friedrich Nietzsche
Summary
Results-driven Project Manager with 3+ years of experience leading cross-functional teams to deliver scalable digital products across tech startup, B2C, e-commerce, and IT services . Proven success in improving delivery timelines by 25%, driving 50%+ business growth, and managing end-to-end product lifecycles using Agile (Scrum/Kanban) methodologies. Skilled in AI-powered project management , leveraging tools like ChatGPT, Copilot, and Gemini AI for automation, risk prediction, and reporting. Adept at aligning cross-functional stakeholders, ensuring timely, high-quality product delivery, and enhancing collaboration through data-driven insights.
Overview
3
years of professional experience
5
Certificates
3
Languages
6
years of post-secondary education
Work History
Fabzen Technologies Private Limited
Project Manager
4 2022 - Current
Job overview
- Orchestrated multiple mobile and web product launches by coordinating BE, FE, QA, UI/UX, and DevOps teams of 10+ members.
- Improved sprint velocity and delivery timelines by 25% through effective Agile execution and dependency management.
- Contributed to 50%+ business growth by ensuring strategic project delivery and continuous process optimization.
- Led end-to-end implementation of an in-app e-commerce shopping module built with React Native and custom APIs, enabling seamless user transactions.
- Championed integration of AI-driven documentation, reporting, and retrospectives , improving project transparency and decision-making speed.
- Collaborated with C-level executives (CTO, CFO, CEO) to define KPIs, OKRs, and ensure alignment between business and technical goals.
- Conducted BE/FE log analysis to diagnose and resolve production bottlenecks, ensuring stable product performance.
- Supervised customer support operations, ensuring SLA adherence and 95%+ user satisfaction rate.
Fabzen Technologies Private Limited
Customer Support Team Lead
02.2022 - 03.2022
Job overview
- Managed Tier-1/2 support operations, training representatives and improving resolution turnaround time by 20%.
- Streamlined escalation processes by integrating AI-based issue documentation and analysis tools.
Fabzen Technologies Private Limited
Customer Support Executive
12.2021 - 01.2022
Job overview
- Delivered high-quality customer support across multiple communication channels with consistent 90%+ satisfaction scores.
- Provided actionable feedback to development teams, improving user experience and product stability.
Education
Symbiosis Center For Distance LearningPune, Maharashtra, India
Post Graduation Diploma from IT Management
08.2020 - 07.2022
Center For Development of Advance Computing C-DACBengaluru, Karnataka, India
Diploma from Internet of Things (IOT)
08.2019 - 02.2020
Oriental College of TechnologiesBhopal, Madhya Pradesh, India
Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019
Skills
Project Management: Agile / Scrum / Kanban Sprint & Release Planning KPI & OKR Tracking Risk Mitigation Timeline & Budget Management Delivery Governance
undefinedCertification
AI+ Project Manager™
Interests
Cooking
Availability
See my work availability
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Available
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friday
saturday
sunday
morning
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evening
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Timeline
AI+ Project Manager™
10-2025
Certified ScrumMaster®
08-2024
Atlassian Agile Project Management Professional Certificate Learning Path
04-2024
Project Initiation: Starting a Successful Project
02-2023
Foundations of Project Management
12-2022
Customer Support Team Lead
Fabzen Technologies Private Limited
02.2022 - 03.2022
Customer Support Executive
Fabzen Technologies Private Limited
12.2021 - 01.2022
Symbiosis Center For Distance Learning
Post Graduation Diploma from IT Management
08.2020 - 07.2022
Center For Development of Advance Computing C-DAC
Diploma from Internet of Things (IOT)
08.2019 - 02.2020
Oriental College of Technologies
Bachelor of Engineering from Electronics And Communications Engineering
08.2015 - 06.2019
Project Manager
Fabzen Technologies Private Limited
4 2022 - Current
Languages
Hindi
English
Bengali