DEEPANJAN DASGUPTA
Inside Sales Executive & Subject Matter Expert
Bangalore
Summary
- To work in a challenging and responsible position where professional background can be utilized for the progress of the organization and so as to enable myself to establish in future. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales floor enhancements and dedicated to building successful teams focused on surpassing profit goals. Seasoned professional with expertise in revenue forecasting and strategic planning. Leader with focus on propelling revenue growth through strategic marketing, advertisements and promotions.
Overview
2
2
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Inside Sales Executive & Subject Matter Expert
Vyapar app Private Limited
Bangalore
05.2022 - Current
- Demonstrated products and specific features at customer locations and special events.
- Handled escalated customer calls and guide/assist the agents to take calls and use customer service tools.
- Provided world-class customer support (internal and external) and instilling confidence while working on an incident.
- Monitored the daily performance of the assigned team to ensure that the center is achieving service level goals.
- Responsible for daily, weekly, monthly reporting to upper management as per their requirement.
- Assisted Team Leader in developing coaching plans Partner with quality assurance to coach and develop team members
- Closed over 30 daily sales after contacting potential customers to educate them on product .
- Managed 20 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Designed survey method to evaluate inside sales team.
- Exceeded sales goals, increased revenue and facilitated sales.
- Hired new employees and suggested existing ones for promotions.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Helped the team in sales and in product matter also
- Created a safe environment by conducting daily audits, weekly audits, and monthly audits for the team.
- Created a discussion rounds for the team for the product related issues .
Technical Sales Consultant
Choubey’s Cyber Mart
KOLKATA
04.2020 - 03.2022
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Resolved average of 120customer issues per month through active communication and dedicated research skills.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Drove team revenue totals by bringing in top sales numbers.
- Scheduled, updated and maintained product preparations and customer promotions.
- Completed daily outbound calls, up to 5 hours per day.
- Communicated well with broad range of professionals to promote products of company .
- Worked with internal departments to research and resolve customer issues in a timely manner.
- Prepared reports for sales and customers validating orders and pallet transactions.
- Validated account stock balances with customers, resolving discrepancies via Portfolio Plus training and coordination with Customer Transaction and Stock Management.
- Managed team performance and responsible for the overall development and performance of the team
- Responsible for managing people metrics within the team
Education
SECONDARY EXAMINATION -
ST. XAVIERS HIGH SCHOOL
KOLKATA 03.2003 - 05.2015
DIPLOMA IN ELECTRICAL ENGINEERING - ELECTRICAL ENGINEERING
Modern Institute of Engineering & Technology
KOLKATA 05.2017 - 06.2020
Skills
Programming and also typing skills
Relationship building skills
Customer surveying
Customer Relations
Recruitment of new Sales representatives
Revenue Generation
Strategic planning
MICROSOFT EXCEL
MICROSOFT OFFICE
DATA ANALYSIS
FINANCE RENEGERATION
Certification
Training Experience: The Durgapur Projects Private Limited (DPL) in Durgapur.
Accomplishments
- Father’s Name: Mr Dilip Kumar Dasgupta
- Mother’s Name: Mrs Kakuli Dasgupta
- Permanent Address: Bidhannagar Housing Colony Flat No: - 267, Street No: - R2, P.S.-New Township Police Station, Durgapur, District: -Burdwan Pin-713206
- Current Address: Banaglore
- STATE - WEST BENGAL
- DATE OF BIRTH - 24/03/1999
- GENDER - MALE
- MARTIAL STATUS - SINGLE
- NATIONALITY - INDIAN
- RELIGION -HINDU
Additional Information
I HEREBY DECLARE MYSELF THAT THE DETAILS FURNISHED ABOVE ARE TRUE TO THE BEST OF THE KNOWLEDGE AND BELIEF
Timeline
Power Supply System.
07-2022
Inside Sales Executive & Subject Matter Expert
Vyapar app Private Limited
05.2022 - Current
Training Experience: The Durgapur Projects Private Limited (DPL) in Durgapur.
05-2021
Types of Transformers.
06-2020
Technical Sales Consultant
Choubey’s Cyber Mart
04.2020 - 03.2022
DIPLOMA IN ELECTRICAL ENGINEERING - ELECTRICAL ENGINEERING
Modern Institute of Engineering & Technology
05.2017 - 06.2020
SECONDARY EXAMINATION -
ST. XAVIERS HIGH SCHOOL
03.2003 - 05.2015