Deepanjan De
Process Coordinator
Kolkata
Summary
Focused operations professional skilled in providing distinguished customer experience. Accomplished in providing unsurpassed support to demanding customers, driving performance, managing teams, providing refresher trainings. Offering many years of experience in related roles as well as passion for always improving numbers, enhancing knowledge, driving operations, data reporting, and exceeding expectations.
Overview
3
3
years of post-secondary education
3
3
Languages
Work History
Associate
UrbanTimer
- Provide virtual assistance to clients all over the world
- Lead generation
- Managing clients.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
Process Coordinator
Tata Consultancy Services
- Current
- Provide chat support to Australian customers
- Manage and modify customer data on SAP CRM
- Inbound Sales
- Promoted to Process Coordinator on 11 Dec, 2023
- Provide support to Associates
- Drive team performance
- Manage teams
- Provide Refresher Trainings
- Data Reporting
- Create MS Excel Reports.
Associate
BT-Eserv India
- 01.2022
- Provide email support to UK based customers
- Order Management
- Best performer multiple times
- Given the opportunity to be an Acting Subject Matter Expert.
Education
Bachelor of Business Administration -
Maulana Abul Kalam Azad University of Technology (MAKAUT)
Kolkata 08.2013 - 04.2016
Higher Secondary - undefined
National Institute of Open Schooling (NIOS)
Secondary - undefined
Indian Certificate of Secondary Education (ICSE)
Skills
Customer Serviceundefined
Timeline
Bachelor of Business Administration -
Maulana Abul Kalam Azad University of Technology (MAKAUT)
08.2013 - 04.2016
Associate
UrbanTimer
Process Coordinator
Tata Consultancy Services
- Current
Associate
BT-Eserv India
- 01.2022
Higher Secondary - undefined
National Institute of Open Schooling (NIOS)
Secondary - undefined
Indian Certificate of Secondary Education (ICSE)
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