Deepankar Panda
Sr. Product Manager I Strategy & Innovation
PUNE
Summary
With over 20 years of experience in the information technology field, I have held various roles, including email systems and IT security. Currently serving as the Senior Advisory Product Manager, responsible for overseeing the industry-leading QRadar SIEM product management team. Focus on leading product strategy and execution for innovative security solutions, defining the vision, roadmap, and competitive positioning. Collaborate closely with engineering and design teams through structured sync-ups to provide actionable feedback on UX designs and engineering demos. Drive product-led growth initiatives, including go-to-market strategies and launch activities, to ensure market success. Also responsible for developing and implementing QRadar's strategy, scope, and objectives while staying current with clients' needs and the evolving security landscape.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Product Manager
IBM
10.2014 - Current
- Responsible for launching the Gen AI Assistant app powered by watsonx.ai and granite/llama LLM for offering Competitive assistance features such as Incident and Event Summarization, Query Generation, Rule Building, Parser Building Threat Intel Summarization etc
- Responsible for managing other key work streams such as Idea Areil search, Data-Sync, etc
- Demonstrate Minimum Viable Product (MVP) version of new features and present product roadmap to customers
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
Service Delivery & Escalation Lead
McKinsey & Company
02.2010 - 10.2014
- Handling product lifecycle from conception to delivery
- Enhanced internal communication between departments, fostering better collaboration in resolving complex cases.
- Adapted quickly to changing company policies or procedures related to escalations, ensuring seamless transitions for both customers and team members during times of transition.
- Implemented proactive measures to identify potential escalations, preventing the need for further intervention or additional resources.
- Streamlined escalation processes for faster resolution times, leading to increased customer satisfaction ratings.
- Fostered a positive work environment through open communication, peer recognition, and clear expectations, resulting in increased employee morale and reduced turnover rates.
- Handled sensitive customer information with discretion, adhering to strict confidentiality guidelines while resolving disputes or complaints.
- Resolved escalated customer issues by implementing effective problem-solving strategies and providing efficient solutions.
- Served as the primary point of contact for upper management regarding escalated issues requiring immediate attention or intervention from higher-ups within the organization.
- Mentored junior staff members in handling challenging situations, increasing their confidence and expertise in managing tough cases effectively.
- Continuously sought opportunities for professional growth, attending industry conferences and staying current with latest trends in escalation management best practices.
- Improved team performance by developing and conducting comprehensive training programs focused on escalation management.
- Conducted regular reviews of individual team member performance when handling escalated cases, offering constructive feedback and targeted coaching sessions for improvement areas identified.
IT Manager
HSBC
02.2007 - 02.2010
- Contributed to the development and launch of new FinTech products
- Participated in the development of a payment app used by over 500,000 users
- Administration of Email System: Configure and maintain IBM Lotus Notes/Domino email infrastructure to ensure high availability, security, and performance
- System Upgrades & Migrations: Conducted the implementation of upgrades, patch management, and migration tasks for system optimization
- Troubleshooting & Support: Escalated and resolved email-related issues (L2/L3 support) to ensure minimal downtime and optimal user experience
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Education
Master's in Business Administration -
Sikkim Manipal University
01.2012 - 01.2013
Bachelor's in Computer Science - undefined
Institute of Technical Education and Research
01.1999 - 01.2003
Skills
Product Development
Timeline
Senior Product Manager
IBM
10.2014 - Current
Master's in Business Administration -
Sikkim Manipal University
01.2012 - 01.2013
Service Delivery & Escalation Lead
McKinsey & Company
02.2010 - 10.2014
IT Manager
HSBC
02.2007 - 02.2010
Bachelor's in Computer Science - undefined
Institute of Technical Education and Research
01.1999 - 01.2003
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