Open To Work
Verified
This profile is verified using an email address.
DEEPANKER SAHA
Service Engineer
New Delhi,NEW DELHI
Summary
Results-driven Service and Customer Support Engineer with 11 years of experience in equipment installation, commissioning, and maintenance. Expert in resolving hardware and software issues through various support channels while preparing comprehensive service documentation. Enhances service workflows to optimize turnaround times and facilitate efficient service delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Executive Engineer
Nihon Denkei India Private Limited
Gurugram
01.2020 - Current
- Managed customer support activities via telephone, email, and face-to-face interactions, delivering timely technical solutions to enhance customer satisfaction.
- Perform fault diagnosis, remediation, installation, servicing and repair of technical equipment.
- Resolve user hardware and software issues and provide proactive follow-up for maintenance and service support.
- Coordinated with team members to provide prompt service support, ensuring successful project execution and client retention.
- Monitored and documented monthly service reports on repairs, demonstrations, and installations, improving accountability and service quality.
Senior Field Service Engineer
Hospimedica International Limited
08.2015 - 12.2019
- Troubleshot and repaired critical equipment faults for medical clients, helping minimize equipment downtime.
- Provided emergency on-site support and time-sensitive repairs to restore equipment to operational status.
- Conducted preventive maintenance checks, identifying and correcting potential issues to prevent equipment failures.
- Installed and commissioned new equipment, including test runs to verify reliability and functionality.
- Delivered customer follow-up and technical support, resolving queries and concerns to enhance client satisfaction.
- Supported negotiation of service contracts and agreements, ensuring favorable terms for clients and service continuity.
- Completed and submitted technical documentation and service reports.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
BM Group of Institutions
Gurgaon, Haryana01-2015
Intermediate -
Gyan Sagar Public School
01-2011
Matriculation -
Gyan Sagar Public School
01-2009
Skills
- Fault diagnosis
- Equipment repair
- Equipment installation and commissioning
- Technical support
- Remote support
- Field service operations
- Maintenance strategies
- Service quality management
- Service documentation
- Technical documentation
- Project planning
- Contract negotiation
- Customer relationship management
- Understanding schematics
Personal Information
Title: Senior Service / Customer Support Engineer | Electronics & Instrumentation
Certification
Certified Service Technician – Environmental Chambers, Jiangsu Tomilo Advanced Equipment Co. Ltd., China (May 2023), Service Technician Course – Universal Testing Machine, A&D Company Limited, Japan (Aug 2023), Inspection Training – Weather Chambers, Suga Test, Japan (Dec 2023), Basic Maintenance Program – Electrical Noise Products, Noiseken Laboratory, Japan (Jul 2024)
LANGUAGES
English and Hindi
Work Preference
Job Search Status
Open to workAccomplishments
- Streamlined service workflows by consolidating lengthy processes and redundant documentation, enabling more effective and timely completion of service jobs.
- Built a strong working model to accelerate service-job development while supporting profitable service delivery.
Timeline
Senior Executive Engineer
Nihon Denkei India Private Limited
01.2020 - Current
Senior Field Service Engineer
Hospimedica International Limited
08.2015 - 12.2019
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
BM Group of Institutions
Intermediate -
Gyan Sagar Public School
Matriculation -
Gyan Sagar Public School