Deepan S
Area Service Manager
Chennai
Summary
- Proven track record of successfully managing service center operations, ensuring exceptional customer service and high-quality repairs.
- Strong leadership skills with the ability to inspire and motivate teams to achieve performance targets and exceed customer expectations.
- Proficient in implementing and improving standard operating procedures (SOPs) to optimize efficiency and productivity.
- Excellent problem-solving abilities, adept at troubleshooting complex issues and driving effective solutions.
- Exceptional interpersonal and communication skills, capable of building positive relationships with customers, team members, and stakeholders.
- Proficient in budgeting, resource management, and cost control measures.
- Committed to continuous learning, staying updated with industry trends, and driving innovation within service center operations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Service Center Manager
Oneplus
Chennai
2021.04 - Current
- Oversaw all aspects of service center operations, including repair services, customer service, and team management.
- Led a team of technicians and support staff, ensuring efficient allocation of resources and maintaining high levels of productivity.
- Implemented standardized repair processes, resulting in a significant reduction in turnaround time and increased customer satisfaction.
- Developed and implemented quality control measures to ensure repairs adhered to manufacturer guidelines and specifications.
- Successfully resolved customer escalations and complaints, resulting in improved customer loyalty and positive brand perception.
Team Leader
B2X service and solutions
Chennai
2018.03 - 2021.01
- Collaborated with vendors and suppliers to manage inventory, negotiate contracts, and optimize cost efficiency.
- Achieved consistent revenue growth through effective upselling and cross-selling strategies.
- Implemented performance tracking systems, analyzed data, and generated reports to monitor key performance indicators (KPIs).
- Conducted regular training sessions to enhance the technical skills and product knowledge of the team.
- Initiated and led process improvement initiatives, resulting in increased operational efficiency and cost savings.
- Fostered a positive work environment, promoting teamwork, employee engagement, and professional development.
Center Incharge
TVS electronics
Chennai
2016.07 - 2017.04
- Increased customer satisfaction by resolving • handset issues.
Delivered exceptional level of service to each customer by listening to concerns and answering questions. - Exceeded goals through effective task prioritization and great work ethic.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Led projects and analyzed data to identify opportunities for improvement.
- Received and processed stock into inventory management system.
Monitored all
Store Manager
Aircel Cellular
Chennai
2012.07 - 2015.12
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw, trained and encouraged customer care Executive's, promoting culture of efficiency and performance.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Completed Monthly profit and loss performance reports.
Content Associate
AMAZON INDIA DEVELOPMENT
Chennai
2011.11 - 2012.07
- Have been effective in the cross-cultural environment, both effectively communicating with superiors and peers, while providing leadership in a cross-cultural environment.
- Have been pro-active in anticipating problems and liaising with other parts of the organization to support client and business needs.
- Ensuring there is no Mistakes in Process or in from executives related to information exchange through online barging and side barging.
Education
Bachelor of Arts - Computer Applications
Vinayaka Mission
2007.06 - 2010.04
High School Diploma -
Sir. M. CT. M Higher Sec
2004.06 - 2006.04
Skills
Problem Solving and Troubleshooting
Communication and Interpersonal Skills
Team Leadership and Management
Budgeting and Cost Control
Process Improvement and SOP Implementation
Timeline
Service Center Manager
Oneplus
2021.04 - Current
Team Leader
B2X service and solutions
2018.03 - 2021.01
Center Incharge
TVS electronics
2016.07 - 2017.04
Store Manager
Aircel Cellular
2012.07 - 2015.12
Content Associate
AMAZON INDIA DEVELOPMENT
2011.11 - 2012.07
Bachelor of Arts - Computer Applications
Vinayaka Mission
2007.06 - 2010.04
High School Diploma -
Sir. M. CT. M Higher Sec
2004.06 - 2006.04