DEEPANSHU BAIS
Agra
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Pool Bar Waiter
One&only royal mirage hotel
Dubai
11.2023 - 05.2024
- Assisted in seating guests at tables.
- Greeted guests and provided them with menus.
- Provided customers with information about the menu items, drinks, and specials of the day.
- Performed opening duties such as setting up the bar counter before service began.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Participated in staff meetings and training sessions as required.
Waiter
Al Ghalia Group
02.2022 - 09.2023
- Informed customers of daily specials in an engaging manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Cleared away dirty dishes from tables after each course was finished.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
Guest Service Associate
Hyatt Regency
Chandigarh
12.2019 - 05.2020
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Developed strong relationships with repeat customers through positive interactions.
- Reconciled daily sales transactions against receipts to ensure accuracy of financial data.
- Tracked customer feedback through surveys and implemented changes based on results.
- Processed payments for guest stays and other services rendered.
Industrial Training
Radisson Blu
Agra
- Cleared away used dishes, cutlery and glassware between courses.
- Checked food for quality before serving it to guests.
- Participated actively in team meetings and training sessions.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
Education
High School Diploma -
All Saints School
Agra04-2014
Associate of Science -
U.P Board
AgraFoundation Certificate in International Hospitality Management - International Hospitality Management
Hotelschool The Hague
Bachelors in Hospitality Management - Hospitality Management
Bharathiar University
Skills
- Fast Learner
- Effective Multi Tasker
- Menu Recommendations
- Menu Memorization
- POS system expertise
- Order Taking
- Food station setup
Accomplishments
- Proud to be a Part of Hyatt Regency, Chandigarh Awarded as Best City Hotel in Chandigarh as Lonely Planet for 2019.
- Completed Basic Food Hygiene Training from Fostag with a Recognized Certificate.
- Proud to be a part of serving Chief minister of Punjab.
Personal Information
- Father's Name: Mr. Pankaj Bais
- Date of Birth: 05/01/2000
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Languages
- English
- Hindi
Extracurricular Activities
Drawing
Hobbies and Interests
- Listening Music
- Travelling
Disclaimer
I hereby declare that all above mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Pool Bar Waiter
One&only royal mirage hotel
11.2023 - 05.2024
Waiter
Al Ghalia Group
02.2022 - 09.2023
Guest Service Associate
Hyatt Regency
12.2019 - 05.2020
Industrial Training
Radisson Blu
High School Diploma -
All Saints School
Associate of Science -
U.P Board
Foundation Certificate in International Hospitality Management - International Hospitality Management
Hotelschool The Hague
Bachelors in Hospitality Management - Hospitality Management
Bharathiar University
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