Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

DEEPANSHU GULATI

Haryana,Gurgaon

Summary

NETWORKING/TECHNICAL SUPPORT PROFESSIONAL WITH CERTIFICATION IN MS 700 & AZ 900 Experience in Windows XP/ 2000/Window7/Windows10 Environment Seeking a challenging career

Overview

6
6
years of post-secondary education
15
15
years of professional experience

Work History

ENTERPRISES Asst manager It

07.2014 - Current
  • Supervised work of contracted employees to keep on task for timely completion.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

System Administrator

Vao It Solutions
10.2008 - 06.2014
  • Purchased, setup and installed new computers.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
  • Learned and implemented new software testing procedures.
  • Worked with various systems, software and peripherals and various types of games.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Customer Support Engineer

GLOBAL TECHNOLOGIES
06.2007 - 08.2008
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Customer Support Engineer

Luminous Power Technologies pvt Ltd
07.2006 - 06.2007
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Bachelor of Arts -

Delhi
Delhi University
01.2005 - 01.2008

Intermediate -

HBSE Board
S D Model School
01.2003 - 01.2005

Certified Teams Administrator MS -700 -

Microsoft
Microsoft
08.2021 - 08.2021

Ertification in Azure Fundamentals AZ-900

Microsoft
Microsoft
09.2021 - 09.2021

JCHNP (Jetking Hardware & Networking Professional ) - Computer Hardware & Networking

Jetking Rajouri Gardej
Rajouri Garden
01.2005 - 01.2006

Skills

Team Building & Management Project Management New Initiatives Consultancy

undefined

Accomplishments

  • To visit daily on the customer site.
  • Have implemented managed and troubleshoot the Operating System relativeproblem.
  • Have experience in System Administration having Operating Systems (Windows2000, Windows XP, Windows 7,Windows 10 and Application Software.
  • Managed Backup, Antivirus.
  • Printers.
  • Maintain the Network, Hardware.
  • Have provided necessary support to users to access Computers and NetworkResources.
  • Managed Connectivity between different Computers and Switch to Computers.
  • Have Implemented Installation of different OS Installation & Configure TallyTroubleshooting.
  • Remote Support Using Team Viewer.
  • 5 Year Experience in Installation & configuration support of cctv camera.
  • Installation & configuration support of Biometric machine & Access Control.
  • Purchase of material from different Venders.
  • Knowledge of Epabx System .

Additional Information

  • PERSONAL INFORMATION , Date of, -1988 Father’s Name Mr. Yashpal Gulati Permanent Address E-131,Sushant Lok 3, Sector 57, Gurugram-122002 Hobbies Reading Books & Net Surfing

Timeline

Ertification in Azure Fundamentals AZ-900

Microsoft
09.2021 - 09.2021

Certified Teams Administrator MS -700 -

Microsoft
08.2021 - 08.2021

ENTERPRISES Asst manager It

07.2014 - Current

System Administrator

Vao It Solutions
10.2008 - 06.2014

Customer Support Engineer

GLOBAL TECHNOLOGIES
06.2007 - 08.2008

Customer Support Engineer

Luminous Power Technologies pvt Ltd
07.2006 - 06.2007

Bachelor of Arts -

Delhi
01.2005 - 01.2008

JCHNP (Jetking Hardware & Networking Professional ) - Computer Hardware & Networking

Jetking Rajouri Gardej
01.2005 - 01.2006

Intermediate -

HBSE Board
01.2003 - 01.2005

Similar Profiles

CREATE PROFILE
DEEPANSHU GULATI