Summary
Overview
Work History
Education
Skills
Certification
Software Tools Functions Processes
Awards
Accomplishments
Interests
Timeline
Generic

Deepanshu Jain

Strategic Business Consultant & Business Operations.
Navi Mumbai

Summary

  • Strategic business professional with proven ability to drive impactful results through innovative solutions and data-driven decision-making. Expertise in market analysis, process optimization, and strategic planning. Strong collaborator who adapts to changing needs and fosters team success. Recognized for analytical skills, problem-solving capabilities, and delivering measurable outcomes.
  • Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.

Overview

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Work History

Strategic Business Consultant & Business Operation

Capgemini
02.2020 - Current
  • A Professional Strategic & Functional Consultant who is well known for bridging the gap between business strategy and its execution, combining strategic thinking with practical implementation.
  • Analyzing business needs, develop strategies, and ensure those strategies are effectively translated into functional solutions within an organization, often involving technology implementation and process optimization.
  • Developed comprehensive business plans for clients, effectively addressing their unique challenges and goals.
  • Conducted risk assessments to mitigate potential threats to project timelines or client relationships effectively.
  • Delivered data-driven insights by conducting in-depth market research and analysis, guiding clients towards informed decision making.
  • Improved operational efficiency through the implementation of cutting-edge technologies and automation tools.
  • PMO Operations team lead for one of the largest revenue projects of Capgemini & also for the entire Germany BU.
  • Streamlined operations with comprehensive process improvements, leading to increased efficiency and reduced costs.
  • Mentored junior consultants on industry best practices, building strong foundations for their future success in the field.
  • Governing team who overall activities allied with PMO Operations like On-Offboarding for both onshore & offshore, Staffing, Workforce management including forecasting & budgeting.
  • Project management, Team handling and work allocation between teams & developers along with product owner.
  • Running various initiatives & programs b/w Client & Capgemini for creating strong relationship & managing the KPIs/dashboards to achieve the desired goals.
  • Responsible for analytical work like Cost Analysis, Ad-hoc Reporting Analysis, Score Card preparation & Analysis.
  • To manage budget booking process of the project with both onshore & offshore leads and to maintain complete tracker with trends and progress as per the updated data.
  • To take a charge for budget booking and make sure to complete all tasks like PO/PR (Purchase Order/Request) creation by coordinating with respective teams.
  • Forecasting of resources on a monthly basis as per the project requirements.
  • To prepare Weekly/Monthly dashboards based on SLAs & RCA in case of any internal or external escalation.
  • To handle all kind of reports on daily/weekly/bi-monthly/monthly basis with the help of reporting applications and excel.
  • Partially being an SLA Manager/ Process Lead for monthly analysis on the ticket breaches done as per the Tower.
  • Driving the CRB (Change Review Board) & CAB (Change Advisory Board) meets with the stakeholders, discussing the changes with Tower leads & getting the approval/rejection from Project clients.
  • Software, tools, functions, & processes having worked upon: ISoW, SMART tool, VMS, R2D2, N2K, E-Collaborative, ServiceNow, Clarity, PeopleSoft, JIRA.

Data Analyst II (Project Responsible)

Here Solutions Pvt. Ltd
06.2016 - 02.2021
  • Assisting the Project Leader to develop detailed work plans, schedules and forecasts, project estimates, resource plans and project status tracking/reporting.
  • Helping in the project planning (prototyping, source evaluation, process documentation / review, ICE reviews, etc.) to prevent poor performance in Quality Checks and speed, implementing action plans based upon KPI, SPI & CPI results.
  • Derive and monitors metric used on project to promote a data driven approach to managing deliverables and leading the team.
  • Maintain timely and accurate feedback to increase first time pass rates and productivity metrics.
  • Guiding and mentoring the team and analysing their performance to achieve the benchmarks.
  • Monitoring JIRA Dashboard, Analysis of JIRA Tickets, Escalations to Regional Map Coordinator's.
  • Creation of Delivery Schedules & preparation and sharing of Weekly Status with Stakeholders.
  • Work with Quality, Operations, and other departments to identify and assess project or Production risks Analysis of error trends and assist in the root cause analysis and corrective action development.

Customer Service Associate Consultant

Sutherland Global Services
06.2014 - 01.2016

Education

M. Com - International Business Management

Mumbai University
Mumbai, India
04.2001 - 01.2020

Bachelor's in Management Studies - undefined

Mumbai University

HSC - undefined

St Joseph's Jr. College

SSC - undefined

St Joseph's High School

Skills

Strategic planning & development

Certification

Certified Scrum Master (Axelos)

Software Tools Functions Processes

  • ISoW (Intercompany Statement of Work) - Used for project work requirement who are joining the account via Vendors, their pricing, their duration & the general TnC, getting the approval from Finance Controller & Project stakeholders.
  • N2K (Need2Know) - Keeping a track of costs recorded on the project, preparing reports & sharing the same to EM's & ED's.
  • SMART tool - Used for forecasting & workforce management as well as project tagging requests.
  • VMS (Vendor Management System) - Creating job postings IDs in the system as requested by the management in the account & scheduling interviews with the Managers for the candidates provided by Procurement team.
  • R2D2 - Used for raising request for specific requirement in the account with required skillset at global level & also liaising with Procurement team for negotiation & finalizing the resource price.
  • E-Collaborative - A Central Repository tool for storing secret documents for Client/Organization. Being the sole admin for the entire account, providing access & handling the documents was the main focus area for this tool.
  • ServiceNow (SNOW) - Creating dashboards & analysis of tickets for SLA purposes. Also, for creation of reports which need to be sent via ServiceNow data.
  • Clarity.
  • PeopleSoft.
  • JIRA: Resolving Doubt Log and Operations Support Request.

Awards

  • Honored with the 'Out of the Box Thinker' and 'Innovation' Awards in recognition of outstanding contributions and exemplary performance for the Europe SBU.
  • Felicitated with Business Enabler Award for 2024 for boosting business.
  • Received STAR award for Q3 - 2023 Europe Enabling for exemplary performance in the entire account.
  • Achieved Golden Impulse Award from Global Production of India in HERE Solutions as an Appreciation for Presentation skills, Quality & Efficiency.
  • Participated & won 1st prize from all over IDO's in KYP i.e., Know Your Process, Quality Week and Innovation Day.
  • Achieved Rising Star Award in all over IPC's in Q4 for handling a priority project solely & delivering the same within the dedicated deadline.
  • Achieved Spot Recognition for putting up various ideas for tool & process Enhancement.
  • Received various SPOT recognition (Capgemini) from various stakeholders for innovation of new ideas/suggestions to improve the quality of project work.
  • Appreciation by Senior Management for the project for automations and process improvement.
  • Award in recognition of outstanding contribution as 'Business Enabler for H2 2020'.
  • Recognized & awarded with 'Bravo & Fire Fighter' for the process improvement for overall client & getting Change request approved for eliminating the major risk.

Accomplishments

  • Certified EM Level 1

Interests

Learning New Things
Traveling
Listening to Music
Exploring new places
Hiking

Timeline

Strategic Business Consultant & Business Operation

Capgemini
02.2020 - Current

Data Analyst II (Project Responsible)

Here Solutions Pvt. Ltd
06.2016 - 02.2021

Customer Service Associate Consultant

Sutherland Global Services
06.2014 - 01.2016

M. Com - International Business Management

Mumbai University
04.2001 - 01.2020

Bachelor's in Management Studies - undefined

Mumbai University

HSC - undefined

St Joseph's Jr. College

SSC - undefined

St Joseph's High School

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Deepanshu JainStrategic Business Consultant & Business Operations.