Deepanshu Kumar

• Successfully managed and delivered four different products concurrently, ensuring alignment with business strategies and objectives.
• Owned the product roadmaps for each product, working closely with cross-functional teams to prioritize features and deliverables.
• Led and managed cross-functional teams, including development, design, testing, and marketing, to ensure seamless collaboration and effective product delivery.
• Planned and executed successful product launches for all four products, coordinating with marketing teams to drive user adoption and market penetration.
• Managed the profitability and commercial success of each product, owning the business cases and implementing strategies to maximize revenue and growth.
• Provided valuable insights to stakeholders on product and market trends, enabling informed decision-making and proactive adjustments to product strategies.
• Acted as the primary point of contact for customer feedback, requirements, and issue resolution for all four products.
• Collaborated closely with RDS engineering teams to design, schedule, and deliver product features in an agile environment.
• Effectively managed multiple projects simultaneously, resolving scheduling conflicts and ensuring all deadlines were met.
• Developed strong relationships with internal teams and external partners to drive cross-functional collaboration and deliver exceptional results.
• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing, and operations teams to launch products on time.

Key Achievements:

• Successfully handled and delivered four distinct products simultaneously, meeting or exceeding all project milestones and deliverables.
• Introduced and implemented AI-powered features, across multiple products, resulting in enhanced user experiences and increased market demand.
• Demonstrated exceptional project management skills, effectively coordinating cross-functional teams and managing complex timelines to achieve project success.
• Fostered strong relationships with internal teams and external partners, establishing collaborative environments that facilitated innovation and accelerated product development.

• Continually expanded knowledge of product line.
• Tracked key performance indicators to measure success of campaigns.
• Conducted primary research to better understand customer needs and behaviors.
• Researched product's technical specifications and accurately communicated information.
• Trained and provided coaching to 15 junior team members.
• Process Improvement: Successfully implemented new processes to enhance support operations, resulting in improved efficiency, faster response times, and increased customer satisfaction.
• Bug Prioritization: Collaborated closely with the QA Lead to prioritize bugs from the backlog, ensuring that critical issues were addressed promptly and effectively.
• Product Ideation: Worked closely with the Product Team, contributing valuable insights and ideas for new product development, based on extensive market research and customer feedback.
• Training and Development: Provided comprehensive training to diverse teams.
• Escalation Handling: Expertise in handling escalations and resolving complex issues.
• User Feedback Integration: Gathered feedback during Beta testing to improve product features.
• Knowledge Base Management: Assisted in writing KB articles on old and new features.
• Workaround Solutions: Supported BDRs and BDMs with feature workarounds.
• UI Improvement Collaboration: Worked with design team to enhance UI.
• Escalation Resolution: Managed escalations from CSMs, Support, and Sales teams.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Served as primary point of contact for support relating to owned solutions and products.
• Netgear International Technical Support Expert International Sales
• Supervised the team of 25 associates
• Provided support to US Aus NZ Customers.

• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.