Deepanshu Sharma

Hyatt Regency Trivandrum is the epicenter of energizing experiences and home to the largest convention space in the city . And having 132 room's inventory including suites

• 11 Acres of land with 100 Keys covered in Periyar Sanctuary
• Hotel also consist of 2 banquet halls, 2 Restaurants and 1 Bars
• As a pre-opening member it is really important to learn, teach & regulate process as per Hyatt standards
• Responsible for the training of entire Front Office team
• Dedicated to ensure better corporate Governance in the organization.

• 46 Acres of land with 252 Keys covered with beach side
• Hotel also consist of 3 large banquet halls, 4 Restaurants and 2 Bars
• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activation/issuing room key
• Set up accurate accounts for each guest according to their requirements
• Ensure rates match market codes, document exceptions
• Secure payment prior to issuing room key, verify/adjust billing
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests, contacting appropriate staff if necessary
• Follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts.
• Obtain manual authorizations and follow all Accounting procedures
• Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Responsible for the training of entire Front Office team
• Dedicated to ensure better corporate Governance in the organization
• Hotel is well known for its luxury and hospitality.

• 261Rooms,2Meeting rooms along with 1 restaurants
• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
• Able to direct and accompany guests to different facilities and functions in the hotel
• Hands-on experience in computing bill, collecting payment and making change.