DEEPANSHU SINGH

Bajaj Finserv Health

Pune

07.2022 - Current

Designed an Azure Kubernetes Service (AKS) Cron Job, automating the timely mailing of data metrics to business users 24*7 hours
Implemented an ETL process for archiving and retaining raw data in the data lake, significantly reducing storage costs by 50%
Performed aggregation and analysis of call center data to enhance the efficiency of agents and developed lead cohorts for agents, resulting in a 1% increase in sales
Created metrics to identify and resolve gaps in the payments process, ensuring error-free transactions and EMIs and established key metrics to enhance and oversee agent efficiency in the collection of bounce and EMI payments hence increasing the collection from 35% to 55%.
Implemented an efficient ETL process for seamless integration of Payment Gateways data into the data lake, achieving in reducing the workload of 2-3 hours of agents and improving data accuracy.
Performance metrics to streamline and elevate doctor and lab appointment confirmation processes, achieving heightened efficiency and minimizing agent workload hence bringing down the agent intervention down by 40%.
Designed a optimized process to perform OCR on handwritten or printed docs and then extract the data using LLM and Lang chain to fetch key insights for the customer. It could process ~100 docs per minutes.
Developed an automated cognitive system that leverages OCR and NER for intent recognition, enabling the automatic closure of 35%-40% of customer service cases.

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