DEEPANSHU TIWARI
Customer Service Professional
New Delhi,DL
Summary
Dynamic professional eager to leverage academic and professional expertise in a forward-thinking organization that values innovation and offers substantial career advancement opportunities. Passionate about contributing to a team-oriented environment that prioritizes continuous learning and knowledge enhancement. Committed to driving success through innovative solutions and collaborative efforts. Seeking a role that fosters professional growth while making meaningful contributions to organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Pristyn Care
Gurugram
10.2023 - 11.2025
- - Advised patients about the services through structured discussions.
- - Understood patient profiles and problems to effectively explain the benefits of our services.
- - Provided necessary hand holding and support to patients throughout their journey.
- - Managed patient insurance approvals and facilitated the discharge process.
- - Guided patients to enhance their overall experience during the entire patient cycle.
- - Suggested convenient payment methods to ensure easy payouts and assisted patients with insurance claims.
- - Offered required guidance to improve the patient experience journey.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Associate Sales Consultant
PolicyBazaar
Gurugram
01.2023 - 08.2023
- Reach out to customers via calls, emails, or chat
- Understand customer needs for term life insurance
- Explain policy features, benefits, premiums, riders
- Use Policybazaar tools to compare options across insurers
- Recommend plans based on age, health, family, income
- Follow up with leads and guide them through purchase
- Coordinate documentation, proposal forms, premium payment
- Achieve sales targets and monitor call/conversion metrics
- Log all customer interactions in CRM and report to manager
- Support policy issuance and resolve post-sale queries
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Exceeded quarterly sales targets consistently through diligent prospecting efforts and relationship-building techniques.
Customer Care Executive
Radical Minds
Gurugram
12.2021 - 12.2022
- Zomato — Chat Support Executive
- Delivered real-time assistance via chat, addressing customer inquiries related to order tracking, cancellations, refunds, and delivery issues.
- Collaborated with internal teams and delivery partners to resolve complaints, ensuring timely and satisfactory solutions.
- Maintained accurate records of customer interactions in CRM systems, contributing to data-driven insights and process improvements.
- Consistently met key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Provided post-resolution support, including order updates and clarification of policy details.
- Managed approximately 80 chats and , emails per day from customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Commerce (Honors) -
Eklavya University
04.2001 -
Skills
Sales expertise
Direct patient support
Effective negotiation
Client engagement
Enhancing patient satisfaction
Client relationship management
Insurance expertise
Life insurance expertise
Client assistance
Ophthalmology expertise
Optical lens expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator
Pristyn Care
10.2023 - 11.2025
Associate Sales Consultant
PolicyBazaar
01.2023 - 08.2023
Customer Care Executive
Radical Minds
12.2021 - 12.2022
Bachelor of Commerce (Honors) -
Eklavya University
04.2001 -