DEEPANSHU TIWARI
Customer Service Professional
New Delhi,DL
Summary
Dynamic professional eager to leverage academic and professional expertise in a forward-thinking organization that values innovation and offers substantial career advancement opportunities. Passionate about contributing to a team-oriented environment that prioritizes continuous learning and knowledge enhancement. Committed to driving success through innovative solutions and collaborative efforts. Seeking a role that fosters professional growth while making meaningful contributions to organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Pristyn Care
Gurugram
10.2023 - 11.2025
- - Advised patients about the services through structured discussions.
- - Understood patient profiles and problems to effectively explain the benefits of our services.
- - Provided necessary hand holding and support to patients throughout their journey.
- - Managed patient insurance approvals and facilitated the discharge process.
- - Guided patients to enhance their overall experience during the entire patient cycle.
- - Suggested convenient payment methods to ensure easy payouts and assisted patients with insurance claims.
- - Offered required guidance to improve the patient experience journey.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Associate Sales Consultant
PolicyBazaar
Gurugram
01.2023 - 08.2023
- Reach out to customers via calls, emails, or chat
- Understand customer needs for term life insurance
- Explain policy features, benefits, premiums, riders
- Use Policybazaar tools to compare options across insurers
- Recommend plans based on age, health, family, income
- Follow up with leads and guide them through purchase
- Coordinate documentation, proposal forms, premium payment
- Achieve sales targets and monitor call/conversion metrics
- Log all customer interactions in CRM and report to manager
- Support policy issuance and resolve post-sale queries
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Exceeded quarterly sales targets consistently through diligent prospecting efforts and relationship-building techniques.
Customer Care Executive
Radical Minds
Gurugram
12.2021 - 12.2022
- Zomato — Chat Support Executive
- Delivered real-time assistance via chat, addressing customer inquiries related to order tracking, cancellations, refunds, and delivery issues.
- Collaborated with internal teams and delivery partners to resolve complaints, ensuring timely and satisfactory solutions.
- Maintained accurate records of customer interactions in CRM systems, contributing to data-driven insights and process improvements.
- Consistently met key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Provided post-resolution support, including order updates and clarification of policy details.
- Managed approximately 80 chats and , emails per day from customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Commerce (Honors) -
Eklavya University
04.2001 -
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator
Pristyn Care
10.2023 - 11.2025
Associate Sales Consultant
PolicyBazaar
01.2023 - 08.2023
Customer Care Executive
Radical Minds
12.2021 - 12.2022
Bachelor of Commerce (Honors) -
Eklavya University
04.2001 -