Deepanshu Trivedi
JABALPUR
Summary
To obtain a position that will enable me to utilize my skills and abilities in the Network Industry that offers professional growth while being resourceful, innovative and flexible.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Network Escalation Engineer
Eze Castle Integration India Private Limited
3 2024 - Current
- Provide customer support to clients located across the globe
- Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco
- Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized
- Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process
- Evaluate customer’s network and perform Network and Vulnerability assessment and remediation
- Prepare change scripts and perform changes on client network infrastructure
- Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc., and strive to deliver within the deadline
- Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup
- Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals
- Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity
- Participate in weekly calls with various clients related to project work or general task work.
- Led cross-functional teams to address critical system outages, minimizing downtime and customer impact.
Network Engineer
Magna InfoTech (IBM)
09.2015 - 04.2017
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as Switch, routers, and other hardware.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Senior Network Consultant
Yash technologies
10.2022 - 03.2024
- Responsible for the maintenance of high-quality network services while supporting the implementation of new systems and infrastructure upgrades in a dynamic environment
- Providing hands-on technical support for WAN, LAN, Wireless and security devices
- Configuring VLANs/Routing/Nating, S-to-S VPNs with the firewalls as per the network design
- Redesigned internet connectivity infrastructure for meeting bandwidth requirements
- Implemented zone-based firewalling and security rules on the Palo Alto firewall
- Providing enterprise support to over 11500 users and computers across the enterprise
- Configuring, testing, troubleshooting multiple vendor device platforms like Cisco routing and switching, Palo alto
- Upgrade all the network devices like Router, switches, WLC and Firewalls.
Senior Network Engineer
FIS GLOBAL Solution (Formerly known as Worldpay)
01.2019 - 10.2022
- Managing network devices in FIS's Datacenter at different locations of UK and US regions
- Work with Design Engineer on upgrading network infrastructures
- Troubleshooting Day to day Routing, switching and Data center Issues in the network
- Implementing Change Requests related to Routing and perform CPE migration Installation of routers
- Troubleshooting WAN, LAN and Cisco ACI Leaf Spine, ACI fabric IPSEC VPN, hardware network issues and performs changes to fix the issue
- Troubleshooting F5 LTM load balancer issues and performing appropriate changes to fix the issue
- Follow change Management process and prepare the risk assessment and perform changes like Upgrade, install, replace faulty network devices (RMA)
- Troubleshoot and resolve the network related issues with multiple Vendors and service providers
- Co-relate alerts and add value in a process to restore the incident
- Handing daily operation calls and troubleshooting Incident
- Provide RCA for the Incident.
Senior Executive (Network)
Wipro Limited (Pune)
04.2017 - 09.2018
- Performing RTT (Router Test & Turn-up)
- Client end configuration of all BT clients
- To interact with Customer technical representatives (as well as internal groups Technical Designers) to ensure that the requirements are understood and the delivered solution is as per the requirements
- Troubleshooting different scenarios if facing any installation failure
- Troubleshoot the routing issue on ether ends (CE & PE)
- Support third party FE to resolve any real-time issue regarding router configuration logical and physical issues, etc
- Updating and upgradation of IOS and installing Licenses remotely
- Support for CoS and Port change (NON-physical changes), RT&T, CPE Swap both (parallel move) LAN Migration and troubleshooting highly escalated orders
- Perform configuration on the CE router and CPE migration i.e
- Static route, BGP, HSRP, IP SLA, IP SEC, BFD, etc
- Perform customer LAN end migrations.
Education
Bachelor of Engineering - I.T
GGITS
Jabalpur, India 04.2001 -
Skills
Technical Troubleshooting
Network configuration
Risk Assessment
Firewall management tools
Network Security
Wireless networks troubleshooting
Data Center Networking
Firewall functionality
Routing protocol expertise
Root Cause Analysis
Certification
CCNA
Linguisticsskills
English, Hindi
Educationalcertification
BE(IT), Gyan Ganga institute of technology and sciences, 05/2014, 64.54%
Personal Information
- Date of Birth: 06/21/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Network Consultant
Yash technologies
10.2022 - 03.2024
Senior Network Engineer
FIS GLOBAL Solution (Formerly known as Worldpay)
01.2019 - 10.2022
Senior Executive (Network)
Wipro Limited (Pune)
04.2017 - 09.2018
Network Engineer
Magna InfoTech (IBM)
09.2015 - 04.2017
Bachelor of Engineering - I.T
GGITS
04.2001 -
Network Escalation Engineer
Eze Castle Integration India Private Limited
3 2024 - Current