Deepanshu Trivedi
JABALPUR
Summary
To obtain a position that will enable me to utilize my skills and abilities in the Network Industry that offers professional growth while being resourceful, innovative and flexible.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Network Escalation Engineer
Eze Castle Integration India Private Limited
3 2024 - Current
- Provide customer support to clients located across the globe
- Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco
- Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized
- Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process
- Evaluate customer’s network and perform Network and Vulnerability assessment and remediation
- Prepare change scripts and perform changes on client network infrastructure
- Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc., and strive to deliver within the deadline
- Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup
- Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals
- Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity
- Participate in weekly calls with various clients related to project work or general task work.
- Led cross-functional teams to address critical system outages, minimizing downtime and customer impact.
Network Engineer
Magna InfoTech (IBM)
09.2015 - 04.2017
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as Switch, routers, and other hardware.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Senior Network Consultant
Yash technologies
10.2022 - 03.2024
- Responsible for the maintenance of high-quality network services while supporting the implementation of new systems and infrastructure upgrades in a dynamic environment
- Providing hands-on technical support for WAN, LAN, Wireless and security devices
- Configuring VLANs/Routing/Nating, S-to-S VPNs with the firewalls as per the network design
- Redesigned internet connectivity infrastructure for meeting bandwidth requirements
- Implemented zone-based firewalling and security rules on the Palo Alto firewall
- Providing enterprise support to over 11500 users and computers across the enterprise
- Configuring, testing, troubleshooting multiple vendor device platforms like Cisco routing and switching, Palo alto
- Upgrade all the network devices like Router, switches, WLC and Firewalls.
Senior Network Engineer
FIS GLOBAL Solution (Formerly known as Worldpay)
01.2019 - 10.2022
- Managing network devices in FIS's Datacenter at different locations of UK and US regions
- Work with Design Engineer on upgrading network infrastructures
- Troubleshooting Day to day Routing, switching and Data center Issues in the network
- Implementing Change Requests related to Routing and perform CPE migration Installation of routers
- Troubleshooting WAN, LAN and Cisco ACI Leaf Spine, ACI fabric IPSEC VPN, hardware network issues and performs changes to fix the issue
- Troubleshooting F5 LTM load balancer issues and performing appropriate changes to fix the issue
- Follow change Management process and prepare the risk assessment and perform changes like Upgrade, install, replace faulty network devices (RMA)
- Troubleshoot and resolve the network related issues with multiple Vendors and service providers
- Co-relate alerts and add value in a process to restore the incident
- Handing daily operation calls and troubleshooting Incident
- Provide RCA for the Incident.
Senior Executive (Network)
Wipro Limited (Pune)
04.2017 - 09.2018
- Performing RTT (Router Test & Turn-up)
- Client end configuration of all BT clients
- To interact with Customer technical representatives (as well as internal groups Technical Designers) to ensure that the requirements are understood and the delivered solution is as per the requirements
- Troubleshooting different scenarios if facing any installation failure
- Troubleshoot the routing issue on ether ends (CE & PE)
- Support third party FE to resolve any real-time issue regarding router configuration logical and physical issues, etc
- Updating and upgradation of IOS and installing Licenses remotely
- Support for CoS and Port change (NON-physical changes), RT&T, CPE Swap both (parallel move) LAN Migration and troubleshooting highly escalated orders
- Perform configuration on the CE router and CPE migration i.e
- Static route, BGP, HSRP, IP SLA, IP SEC, BFD, etc
- Perform customer LAN end migrations.
Education
Bachelor of Engineering - I.T
GGITS
Jabalpur, India 04.2001 -
Skills
Technical Troubleshooting
Certification
CCNA
Linguisticsskills
English, Hindi
Educationalcertification
BE(IT), Gyan Ganga institute of technology and sciences, 05/2014, 64.54%
Personal Information
- Date of Birth: 06/21/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Network Consultant
Yash technologies
10.2022 - 03.2024
Senior Network Engineer
FIS GLOBAL Solution (Formerly known as Worldpay)
01.2019 - 10.2022
Senior Executive (Network)
Wipro Limited (Pune)
04.2017 - 09.2018
Network Engineer
Magna InfoTech (IBM)
09.2015 - 04.2017
Bachelor of Engineering - I.T
GGITS
04.2001 -
Network Escalation Engineer
Eze Castle Integration India Private Limited
3 2024 - Current
CCNA
CCNP (Routing and Switching)Certified
ITIL Foundation Certified
Similar Profiles
ROBERT BOLANDROBERT BOLAND
Help Desk Technician Level 2 - Overnight Remote at Eze Castle Integration (ECI) - New York - 5th Ave.Help Desk Technician Level 2 - Overnight Remote at Eze Castle Integration (ECI) - New York - 5th Ave.
Sajjad NasirSajjad Nasir
IT Support Engineer/Junior System Administrator at Eze Castle IntegrationIT Support Engineer/Junior System Administrator at Eze Castle Integration
Moyinaa RKMoyinaa RK
Project Manager || at ECI - Eze Castle IntegrationProject Manager || at ECI - Eze Castle Integration