Deepanshu vyas
Summary
Dynamic Operations Representative at Concentrix with a proven track record in enhancing customer satisfaction through effective conflict resolution and empathetic service. Skilled in workload prioritization and operational efficiency, I excel in high-pressure environments, ensuring informed recommendations and fostering loyalty. Committed to delivering exceptional customer experiences while managing complex processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Representative
Concentrix
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
MBA - Finance
Swami Vivekanand Subharti Univercity (Meerut)
Meerut, India03-2023
B.com - Financial Accounting
MDU ( Rohtak)
Rohtak, India03-2019
Accounts And Commerce
KL Mehta Dayanand Public School
Faridabad, India03-2018
High School Diploma -
Kl Mehta Dayanand Public School
Faridabad, India03-2016
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
Certification
Employee of the month
Languages
English
Upper intermediate (B2)
Timeline
Operations Representative
Concentrix
05.2024 - Current
MBA - Finance
Swami Vivekanand Subharti Univercity (Meerut)
B.com - Financial Accounting
MDU ( Rohtak)
Accounts And Commerce
KL Mehta Dayanand Public School
High School Diploma -
Kl Mehta Dayanand Public School
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