Deepanwita Ghosh
Kolkata
Summary
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK
Kolkata
2024.04 - Current
- Leading branch operations, managing customer relations, and enhancing service efficiency to meet business objectives
KOTAK MAHINDRA BANK
Kolkata
2022.04 - 2024.03
- Spearheaded operational improvements and ensured smooth functioning of daily transactions and banking services
SERVICE OFFICER
KOTAK MAHINDRA BANK
Kolkata
2020.01 - 2022.03
- Banking operations- Regular non cash dealings, Regular cash dealings
- Compliance, Tasks operations, non cash dealings, services
- Supported branch operations and assisted in financial transactions and customer handling
Education
NISM 6 -
NATIONAL INSTITUTE OF SECURITIES MARKETS
09.2027
POST GRADUATE DIPLOMA - BANKING AND MANAGEMENT
TIMES PRO
12.2019
B TECH - Civil Engineering
BRAINWARE UNIVERCITY
Kolkata07.2019
DIPLOMA - Civil Engineering
KINGSTON POLYTECHNIC COLLEGE
Kolkata07.2015
Skills
- Microsoft Office
- Team collaboration
- Customer service
- Compliance and control
- Branch Banking Operations
- Complaint Management
- Due diligence
- Financial analysis
- Regulatory compliance
- Compliance reporting
- Risk assessment
- Problem solving
- Compliance reviews
- Staff supervision
Websites
Certification
- NISM 6
- Post Graduate diploma in Banking and Management
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK
2024.04 - Current
KOTAK MAHINDRA BANK
2022.04 - 2024.03
SERVICE OFFICER
KOTAK MAHINDRA BANK
2020.01 - 2022.03
NISM 6 -
NATIONAL INSTITUTE OF SECURITIES MARKETS
POST GRADUATE DIPLOMA - BANKING AND MANAGEMENT
TIMES PRO
B TECH - Civil Engineering
BRAINWARE UNIVERCITY
DIPLOMA - Civil Engineering
KINGSTON POLYTECHNIC COLLEGE