Deepashree
Bangalore
Summary
Competent ICT engineer, well-versed in dealing with technical issues in Mac, Windows, and mobility as well as handling multiple tracks.
Seeking to advance my career by working in a firm that provides generous opportunities for learning, where an individual can use their skills and knowledge to propel the company’s growth, along with their own.
Overview
6
6
years of professional experience
Work History
ICT Engineer
ERICSSON GLOBAL INDIA PVT. LTD
Bangalore
09.2021 - Current
- Assisted clients with issues related to windows applications, and networks.
- Monitor all the Ericsson servers in Nagios and Zabbix. Report to the service owner in case of any alerts.
- Provided technical assistance with configuration for internal applications.
- Log tickets for incidents and service requests on behalf of all internal employees, reported via phone, chat, email or web tickets in BMC Helix.
- Has maintained a survey score with 100% CSAT and audit scores.
- Assisted users in handling issues with Citrix, Microsoft Intune, Office 365, and Azure AD.
Senior IT Analyst
Cameo Global communications pvt ltd
Bangalore
02.2019 - 08.2021
- Assisted the clients in solving the issues diligently and provided exceptional service throughout.
- Handled multiple tracks and has played a key role in Mobility MTTR-related projects.
- Provided technical assistance to staff, including troubleshooting hardware and software issues.
- Has 2 years of experience in handling and dealing with issues related to Cisco applications.
Education
Master of Computer Applications - Computer Programming
Srinivas Institute of Technology
Mangalore05-2017
Bachelor of Computer Applications -
St. Mary’s Serian College
Udupi04-2013
Pre-University - 12th Board
St. Mary’s Serian College
Udupi05-2010
Skills
- Technical support: Office 365 applications, Citrix
- Network troubleshooting
- Incident management
- Mobile device management
- Server monitoring: Nagios, Zabbix
- Software installation
- Application support - GlobalProtect, MS Authenticator, BMC Helix, Microsoft Intune
- Problem solving
Accomplishments
- Has won Q1 FY2021 ESTS Experience Impact Awards done by Cisco.
- Participated in National Level Technical Paper Presentation, TechPrints 4.0 for the paper titled “Application of Neural Networks in Medicine” organized by St Joseph Engineering college, Mangaluru.
- Executive member of the MASM committee in Srinivas Institute of Technology and has successfully organized events in the fest “Excel” held by Department of MCA.
Timeline
ICT Engineer
ERICSSON GLOBAL INDIA PVT. LTD
09.2021 - Current
Senior IT Analyst
Cameo Global communications pvt ltd
02.2019 - 08.2021
Master of Computer Applications - Computer Programming
Srinivas Institute of Technology
Bachelor of Computer Applications -
St. Mary’s Serian College
Pre-University - 12th Board
St. Mary’s Serian College
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