Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

DEEPASHREE KODAG

Senior Team Leader
Nerul (W)

Summary

A highly skilled Training Specialist with over 10+ years of experience in designing and delivering comprehensive training programs, including voice and accent coaching, onboarding, and leadership development. Proven ability to create innovative training plans tailored to meet organizational needs, driving improvements in employee performance and engagement. Adept at collaborating with cross-functional teams, conducting needs assessments, and utilizing diverse instructional design methodologies to enhance learning outcomes. Strong leadership and mentoring skills, with a hands-on, proactive approach to coaching and team development. Recognized for delivering results in fast-paced environments and contributing to the success of high-performing teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Team Leader (L&OD)

Infinx Services Private
05.2024 - Current
  • Assisted managers develop their team members through career pathing and offering effective training programs.
  • Evaluated training effectiveness through feedback surveys and performance metrics, adapting strategies as needed.
  • Facilitated engaging workshops and training sessions to enhance employee skills and knowledge.
  • Developed and delivered comprehensive learning and development program tailored to organizational needs.
  • Coordinated with external training providers to source specialized programs for staff development.
  • Maintained up-to-date records of training activities, participant progress, and certifications achieved.
  • Created engaging training materials, including presentations, handouts, and interactive sessions, to cater to diverse learning styles.
  • Coordinated with department heads to identify training requirements, aligning development plans with business objectives.

Process Trainer

Infinx Services Pvt Ltd
11.2021 - 05.2024
  • Led the development and implementation of processes for the Manila location, ensuring alignment with company standards and objectives.
  • Designed and developed comprehensive training programs tailored to the needs of the Manila team, enhancing their skills and performance.
  • Collaborated with local stakeholders to assess training needs and refine program content, contributing to improved employee engagement and effectiveness.
  • New hires' voice and accent training
  • Acknowledged the need for training and devised innovative training plans
  • Oversaw trainings for refresher courses
  • Worked along with members of the Quality team
  • Tailored instruction based on the procedure
  • Analyzed and evaluated training effectiveness and program outcomes
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
  • Developed and implemented successful onboarding program
  • Provided coaching and mentoring to employees
  • Utilized variety of instructional design methodologies to create effective learning experiences
  • Worked effectively in fast-paced environments
  • Keeping track of numerous training-related reports, such as ones on trainee behavior, attendance, feedback, Maintaining trainer's KRA's, SeQue Report, Attrition report
  • An enthusiastic and proactive team player
  • Cross Trained as VnA trainer.

Quality Analyst

Wipro Ltd.
01.2014 - 01.2021
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
  • Developed and maintained quality assurance procedure documentation
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding
  • Analyzed quality and performance data to support operational decision-making.

Temp.Process Trainer

Wipro Pvt Ltd
01.2014 - 01.2021
  • New hires' voice and accent training
  • Acknowledged the need for training and devised innovative training plans
  • Oversaw trainings for refresher courses
  • Worked along with members of the Quality team
  • Tailored instruction based on the procedure
  • Analyzed and evaluated training effectiveness and program outcomes
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
  • Developed and implemented successful onboarding program
  • Provided coaching and mentoring to employees
  • Utilized variety of instructional design methodologies to create effective learning experiences
  • Worked effectively in fast-paced environments.

Temp. Voice and Accent Trainer

Wipro Ltd.
01.2014 - 01.2021
  • Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development
  • Monitored growth and development of individual soft skills
  • Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Monitored participant workflow and behaviors throughout training process.

Education

BBA - Business Administration

Delhi University
04.2001 -

Skills

Exceptional communication and interpersonal skills

Certification

Train the Trainer (T3), 2017

Awards

  • Best Process Quality Analyst (2019)
    Awarded for exceptional contributions to process quality and improvements.
  • Shining Star (Q1 2023)
    Recognized for outstanding performance and dedication during the first quarter.
  • Best Performer as a Trainer (Q2 2022)
    Honored for excellence in training and development during the second quarter.
  • Spotlight of the Month (Q4 2023)
    Featured for significant achievements and contributions in the fourth quarter.

Timeline

Senior Team Leader (L&OD)

Infinx Services Private
05.2024 - Current

Process Trainer

Infinx Services Pvt Ltd
11.2021 - 05.2024

Quality Analyst

Wipro Ltd.
01.2014 - 01.2021

Temp.Process Trainer

Wipro Pvt Ltd
01.2014 - 01.2021

Temp. Voice and Accent Trainer

Wipro Ltd.
01.2014 - 01.2021

BBA - Business Administration

Delhi University
04.2001 -

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DEEPASHREE KODAGSenior Team Leader