Deepa Sunil Nair
Navi Mumbai
Summary
Seeking a challenging role in Finance/ Operations EXPERTISE Financial Operations Accounting Customer Service Relationship Management Liaison/Coordination Cost Management Quality Control Team Management Communication Skills PROFILE A sincere and diligent professional with expertise in financial services, branch operations, accounting and relationship management Diverse industry and functional expertise in Financial Services with a strong track record of delivering results in time sensitive environment Sound understanding of Banking Practices and Procedures with ability of handling contingencies to resolve systems bottlenecks within shortest time frame Ability to maintain strong customer relationships through excellent customer service and support Strong interpersonal skills with flexibility in a fast paced environment requiring quick cycle times Inquisitive with an analytical mind, excellent organizational skills, flexible & detail oriented attitude combined with information analysis skills Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
2
2
Certifications
1
1
Language
Work History
Executive Manager
Indian Research Shipping
Mumbai
06.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
Buisness Partner
TECH SOLTIONS
06.2020 - Current
- Provides guidance and input on business unit restructures, workforce planning and succession planning
- Manage client account renewals and develop new client contracts
- Support the Sales, Marketing and Product teams in providing relevant account information to inform Casenet business development or product directions
- Proactively manage client satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
- Coordinate, administer and facilitate the performance review and evaluation process
- Provide Exective summary of client account status for internal and external stakeholders
- Establish productive, professional relationships with key personnel, including C-level executives, within strategically important large accounts.
Senior Executive Manager
TIMES OF INDIA
10.2013 - 05.2020
- Responsible for maintaining Master file to develop, implement the organizational strategies, policies, and risk management practices
- Review Financial statements by overseeing the Term Sheet, Assignment Agreements, POA and Agreement for Sale
- Liaise with department/s to obtain inputs and to design reports
- Responsible for MIS and update the Top Management on developments in policy, research and present information to Top Management in the form of reports and presentation
- Facilitate training for New Hires
- Coordinated development of key performance goals for functions and direct reports.
- Improved long-term prospecting, strategy development and customer engagement.
- Managing Finance for Red Group of Companies
- Drove operational improvements which resulted in savings and improved profit margins.
- Received and processed stock into inventory management system.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations with the internal billing process (SRM)
- Raised property accuracy and accountability by creating new automated tracking method.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Manager Accounts and Administration
VISHWA GREEN REALTORS PVT LTD
05.2012 - 10.2013
- Managed the Accounts, Purchase, Sales and Marketing functions, designed and implemented systems, policies & procedures to facilitate internal financial control
- Developed strategies for organising MCHI and BANM Exhibitions, Navi Mumbai, 2012 by coordinating with banks/financial institutions for organizational functioning and project requirements/approval
- Administered maintenance of books of accounts, inclusive of P&L account while coordinated with the CA for Taxation Matters and Lawyers for the Legal Opinions
- Assisted the management in recruitment process by conducting interviews while managed the day-to-day administrative activities
- Ensured compliance to service delivery, internal account reconciliation, cash management & branch administrative policies and regulations
- Efficiently managed entire day-to-day activities covering wide functional areas including risk management and reconciliations
Branch Manager
INDIA INFOLINE LTD GOLD LOAN
06.2011 - 05.2012
- Responsible for the administration, guided and mentored the team and created awareness of all processes, procedures and other requirements to support the branch issues
- Explored and exploited fresh business opportunities; developed competitive business strategy and identified dynamic & flexible solutions with strict adherence to highest levels of customer service
- Set and fine-tuned an excellent operational base which is ratified by a very high customer retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement
- Proactively contributed in maintaining organization wide operation standards and regulations, KYC policies, risk controls and procedures in compliance with the RBI norms and standards
- Assessed marketing opportunities while dealt with High Value Customers & competitors in generating leads by motivating Team for Better Business
- Interacted with customers (corporate and HNI) and motivated them for investment
- Ensured client’s issues are promptly addressed & documented, provided resolution in a timely & professional manner and passed them to correct channels
Senior Executive
THE CHEMBUR NAGARIK SAHAKARI BANK LTD
04.2001 - 06.2011
- Responsible for handling the loan department including gold, LIC, housing, mortgage, government securities, fixed deposit loans, operation of loans like scrutiny and disbursal
- Managed entire clearing operations of loan, savings and current accounts department for cash and cash-related transactions
- Successfully built and nurtured relations with customers to procure repeated and referral business
- Ensured compliance with Banking rules, Regulations & Procedures, periodic review of progress vs
- Objectives and ensured clarity of Business objectives among staff
- Accountable for managing the ECS Outward (Monthly, Half Yearly & Quarterly FD Interest) & EFT outward, issuing Pay orders & Bank DD's
- Oversaw the Dead Stock Register along with Depreciation for the Stock including the Savings and current A/C Opening
- Mapped client’s requirements according to customer centric banking operations providing best banking solutions & ensuring satisfaction by achieving delivery & service quality norms
RAMESH IYER & CO
04.2000 - 03.2001
Secretary to Director
VIMA CONSTRUCTION
06.1999 - 03.2000
Education
Master of Business Administration - Finance
Bachelor of Commerce - undefined
Bombay University
Skills
Technical Skillsundefined
Certification
G.D.C.A from Indian Institute of Banking, 2005
Timeline
Executive Manager
Indian Research Shipping
06.2022 - Current
Buisness Partner
TECH SOLTIONS
06.2020 - Current
Senior Executive Manager
TIMES OF INDIA
10.2013 - 05.2020
Manager Accounts and Administration
VISHWA GREEN REALTORS PVT LTD
05.2012 - 10.2013
Branch Manager
INDIA INFOLINE LTD GOLD LOAN
06.2011 - 05.2012
Senior Executive
THE CHEMBUR NAGARIK SAHAKARI BANK LTD
04.2001 - 06.2011
RAMESH IYER & CO
04.2000 - 03.2001
Secretary to Director
VIMA CONSTRUCTION
06.1999 - 03.2000
Master of Business Administration - Finance
Bachelor of Commerce - undefined
Bombay University
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