Deepchhaya
Manager Operations
Mohali
Summary
Aspire for optimum utilization of my skills and knowledge and contribute in my employer's growth story. Offering rich business acumen & record of excellent service and achievements in the Banking Sector across a diverse range of functions. Excellent track record of driving teams and motivating them to generate higher productivity.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Manager – Operations
FINVASIA Securites Pvt Ltd
12.2023 - Current
- Handling the profile of Operations manager at Product Department of a project of Neo bank
- Assisting the board in formulating policies and products to be offered by the digital bank.
- Developing detailed plans based on broad guidance and direction.
- Overall Operations pertaining to banking services, investments, advisory services and lending to be taken care of.
- Collaboration with technical teams in building Digital App of Neo bank
Manager
IDBI Bank
02.2011 - 05.2023
- Handled the profiles of - Asset Officer/Relationship Manager/ Service & Operations Manager/Customer Service Executive
- Demonstrated excellence in resource management, building & retaining customer relationships
- Maximized customer satisfaction and nullified complaints along with Strict adherence to TAT prescribed by the organization
- Enhanced operational efficiency through effective customer onboarding, queries and grievance handling, product knowldeg management
- Effectively built and maintained long lasting customer relationships (Govt, HNIs and retail) through identifying their needs and recommending appropriate products and services
- Executed effective communication skills in customer dealing that helped deepen bank-customer relationship and opened avenues for business generation
- Boosted 8-10% growth in branch business through accelerating revenue from different segments of customers
- Accelerated alternate revenue options for the organisation through forex fee income and sale of financial products
- Prioritised positive customer experience and retention management
- Adopted proactive approach in understanding client requirement and elevate business growth.
Service Desk Analyst
FCS Software Solutions
11.2009 - 10.2010
- Provided remote support to Momentive Performance Materials Ltd
- (a semiconductor manufacturing company based in NY-USA)
- My work involved logging and resolving incidents, requests and tickets for the users from different parts of the globe
- Assigning, follow-up for tickets, co-ordination with different teams to achieve agreed SLA
- Resolving technical issues by working on remote desktop connection through VPN, fixing Outlook issues, other software issues
- Maintained escalations and status trackers, productivity sheets and Service level agreements which had inculcated the importance of Time Management for a profile.
Technical Support Officer
HCL Technologies
09.2008 - 10.2009
- Provided technical support to AT&T, USA business subscribers Included assistance for configuring Routers and modems for LAN and WAN of Cisco, Motorola, Siemens and other make
- Worked as a technical support Officer for DSL Support British Telecom residential subscribers-UK.
Education
PG Diploma( International Business ) -
Symbiosis Centre for Distance Learning (SCDL)
B.Tech/B.E.( Electrical ) - undefined
National Institute of Technology, Srinagar
Skills
Key Account Managementundefined
Accomplishments
- Got appreciated from Zonal and Regional Heads for outstanding performance in branch Operations management during Internal Annual Audits.
- Successfully generated year on year Forex fee income of approx. Rs 5-6 Lakhs for the branch.
- PAN India Qualification in acquisition of new CASA accounts.
- Got highly appreciated as a Cashier during demonetization period for efficient handling of money distribution and customer management.
- Qualified Life Insurance contest of IDBI federal Life Insurance.
- Qualified General Insurance contest held by MAX BUPA Health Insurance.
- Awarded by Aditya Birla Mutual Fund for campaign Qualification.
- Earned substantial fee Income from LIC distribution. Had received appreciation from Head Office in procuring high value policy for the branch.
- Budgetary controlled the Operational expenses and increase Overall branch profitability.
Courses Certifications
- Customer Success Manager
- Banking & Financial Risk Management
Personal Information
- Date of Birth: 03/01/87
- Gender: Female
- Marital Status: Married
Certification
Customer success manager
Timeline
Manager – Operations
FINVASIA Securites Pvt Ltd
12.2023 - Current
Manager
IDBI Bank
02.2011 - 05.2023
Service Desk Analyst
FCS Software Solutions
11.2009 - 10.2010
Technical Support Officer
HCL Technologies
09.2008 - 10.2009
PG Diploma( International Business ) -
Symbiosis Centre for Distance Learning (SCDL)
B.Tech/B.E.( Electrical ) - undefined
National Institute of Technology, Srinagar
Similar Profiles
MUKESH THAKURMUKESH THAKUR
Assistant manager at FINVASIA SECURITIES PVT LTDAssistant manager at FINVASIA SECURITIES PVT LTD
PUSHPENDER SINGHPUSHPENDER SINGH
AVP Finance at Finvasia Securities Pvt LtdAVP Finance at Finvasia Securities Pvt Ltd
Ravi Kumar MauryaRavi Kumar Maurya
Assistant Accounts Manager at Finvasia Securities Pvt LtdAssistant Accounts Manager at Finvasia Securities Pvt Ltd