Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Quote
Timeline
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DEEPENDU GHOSH

Ambitious & Dedicated Professional With 12 Years Of Experience In Banking Operations & Customer Relationship Management Seeking Opportunities In The Field Of Data Management, Data Mining And Problem Solving
Bengaluru,KA
DEEPENDU GHOSH

Summary

  • Seasoned professional with an ability to adapt, lead and exhibit strong analytical skills aiming for senior level assignments with an organization of high repute.
  • Adopted elaborated approach which were used to deepen relationships, strengthen longevity, and personalize interactions with customers.
  • Insightful MANAGER with expert supervision and improvising operations through efficient use of processes and tools like: Collection Budgeting Analysis, Cash Flow Management, ERP based MIS Reporting, Client Relationship Management and Customer Retention.
  • Skilled in preparing Budget Reports and proficient in undertaking qualitative/quantitative forecasting analysis, identifying operational risks and finding out effective mechanisms to moderate the same.
  • Identified, measured and recommended improvement strategies for KPIs across all business areas.
  • Analyzed and processed complex financial data sets using advanced querying, visualization and analytics tools.

Overview

11
years of professional experience
8
years of post-secondary education
7
Certifications

Work History

Bhadra Group
Bengaluru, KARNATAKA

Manager - CRM
05.2018 - 06.2019

Job overview

  • Handled complete CRM activities for ongoing 5 projects in Bangalore and managing 4-member team of technical CRM to meet client expectations.
  • Managed customer lifecycle, updated customer data in ERP (In4Suit), Lead generated by improving customer experience (referral through existing cliental).
  • Follow up on submittals, collections/payment follow ups with customers, advising and closure on bank loans (if required) and driving complete post sales activities.
  • Co-ordination and managing registrations, followed up by unit handover with proper documentation.
  • Addressed and managed escalated customer queries (in-line with payment terms, modification requests etc); improving customer profitability band by advising on in-house interior packages available.
  • Established enforcement of customer retention along with necessary records maintenance, timely update on progress status (monthly basis) and keeping client informed on bylaw amendments from time to time.
  • Raised performance in areas of sales, marketing and operations by identifying and targeting areas in need of improvement.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Shapoorji Pallonji Real Estate
Bengaluru, KARNATAKA

Deputy Manager - CRM
05.2018 - 10.2018

Job overview

  • Part of CRM team of 8 people for SPRE Park west (Phase 1), Bangalore.
  • Building and maintaining customer relationship in lines with collection as per due dates.
  • Process/System implementation through ERP.
  • Co-ordination and managed property registrations with required legal documentations and facilitated smooth unit handover to clients.
  • Ensuring timely and professional responses to all complaints, requests and queries received from clients. Proper recording and scrutiny of complaints received.
  • Maintain all records of customers, regular update to customer on site development, progress status in report.
  • Spear headed complete 'CRM procedure' from agreement signing to possession of unit (for Phase 1).
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Boosted operational efficiency with development of 'Referral Benefit Program' to facilitate optimum lead generation.

DivyaSree Infrastructure Projects Private Limited
Bengaluru, KARNATAKA

Assistant Manager - CRM
03.2014 - 05.2018

Job overview

  • Part of CRM team consists of 4 people for 77o Place and 77o Sky.
  • Providing feedback on product performance and consumer interactions.
  • Engaging with both local and global audiences and communicating with internal teams to ensure that customers concerns and feedback at top of agenda.
  • Assisting head of CRM to plan, develop and implement CRM strategies across all channels.
  • Supporting in management and roll out of CRM projects locally and nationally.
  • Logging and responding to all customer queries and feedback in timely manner across channel.
  • Managing and optimizing customer database.
  • Support planning and broadcasting of newsletters related to construction updates across all residential projects.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Achieved recognition from senior management for contribution to store success, including managing customer retention and maintained operational excellence to foster optimal performance.

Embassy Property Developments Private Limited
Bengaluru, KARNATAKA

Senior Executive - Corporate Finance
03.2013 - 03.2014

Job overview

  • Handled both Finance and CRM functions for 2 residential projects in team of 6 people.
  • Managing cash flows and monitoring financial transactions within and outside company.
  • Providing support to Finance Manager and attending financial requests pertaining to purchase orders.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Mitigated financial discrepancies by efficiently managing budget and project operational funds.
  • Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
  • Preparing detailed monthly report on zone wise comparative study of Embassy's residential projects in relation to other developer's projects highlighting price per sq., construction status, available inventory in different segregation/specification and phase completion deadline.
  • Generating MIS reports on cash flow management, executive productivity mapping, proposed and achieved effective price comparison model for all residential projects.
  • Steered efforts for implementing details available in MIS reports to ERP (I Build Software) which helped in accessing overall estimated project cost and its recovery subject to sold units.
  • Reduced overdue from previous slabs or pending payments received from clients over 78% throughout all residential projects by implementing time linked model of future receivables spread over 12 to 18 months.

Damac Properties
Dubai, UAE

Property Consultant
08.2012 - 01.2013

Job overview

  • Coordinated with executives, agents & companies regarding sales and prospects through phones, internet, fax & e-mails and discussed their property needs.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Downtown and Business Bay areas.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use. Monitored social media and online sources for industry trends.
  • Encouraged agents and provided them all information regarding project updates from time to time and was accountable for sharing listings/inventories to close more deals.
  • Recorded all feedback from prospects and agents into Integrated Property Management System (an oracle application) .
  • Handled activities related to collection & prioritization of client's feedback and provided timely response from companies end on same.
  • Efficiently developed database of more than 300 channel partners across globe like India, Pakistan, South Africa, Ghana, England & UAE.
  • Holds distinction of closing total sum of 6.82 mn AED at CityScape 2012.

Vipul Limited
Gurgram, Haryana

Officer Marketing
10.2010 - 08.2012

Job overview

  • Actively united in activities related to property deal closings, signing of agreements/documents and disbursement of funds.
  • Evaluated plans for new construction with clients and recommended available options & features.
  • Provided advise to clients on market conditions, property prices, mortgages options and related legal requirements.
  • Analyzed mortgage options to help clients in getting finance at best prevailing rates & terms.
  • Efficiently closed 12 deals encompassing of Vipul ~Tatvam Villas (Premium Villas) to Vipul Gardens - Dharuhera (Budget Housing).
  • Significantly managed activities related to MIS generation & maintenance for payment tracking on regular basis for all residential projects.
  • Demarcated promotional campaign effectiveness and attuned marketing strategies accordingly.

HDFC Bank Limited
Hoshiarpur, Punjab

Assistant Manager - Operations
07.2008 - 04.2010

Job overview

  • Dealt with customers and acted swiftly on theirs complaints in timely manner within preview of bank policies and procedures.
  • Monitored branch financial activities, performed internal audits, reviewed daily reports, and managed branch cash deposit levels.
  • Worked towards gaining and retaining required customer portfolio levels to prescribed limits by maintaining high profitability bands of customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Spearheaded team of 4 DSA's.

Education

Imarticus Learning
Bengaluru

Data Science Prodegree from Python, R, SAS-Macros, SQL, Tableau
12.2019 - 09.2020

University Overview

Imarticus Learning
Bengaluru

Machine Learning & Deep Learning Prodegree from SciKit Learn, Neural Networks, KERAS, Tensorflow
12.2019 - 09.2020

University Overview

ICFAI Business School
Chandigarh

MBA from Finance & Marketing
05.2006 - 05.2008

University Overview

  • Summer Internship @ Ranbaxy Laboratories Limited, Mohali, Punjab - Duration: 14 Weeks on "Working Capital Management in Ranbaxy"
  • Research Project: Portfolio Structuring in India, Duration: 14 Weeks
  • Attended annual SAP Conference held in Goa in Aug'06.
  • Attended Seminar on Lessons in Retail Marketing in India held at IBS,Chandigarh.
  • Attended SAP (Stipendiary Assignment Program) conducted by ICFAI University and awarded Gold & Silver Medal for owed performance.

PPN Degree College
Kanpur

B.Com from Commerce
06.1999 - 05.2002

University Overview

Kendriya Vidyalaya No. 2
Kanpur

Intermediate from Commerce
06.1998 - 05.1999

University Overview

Kendriya Vidyalaya No 2
Kanpur

High School from CBSE Board
06.1996 - 05.1997

University Overview

Skills

    Data & Quantitative Analysis

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Software

Python

R

Tableau

SAS

SQL (Basic & Advance)

MS Excel

Certification

Python Essential Training (LinkedIn Learning)

Availability
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Introduction to SQL (DataCamp)

01-2021

R Programming: Advance Analytics in R for Data Science (Udemy)

12-2020

Exploratory Data Analysis for Machine Learning (CourseEra)

11-2020

Python Essential Training (LinkedIn Learning)

09-2020

Introduction to Python (Analytics Vidhya)

09-2020

Data Analysis Essential Using Excel (Udemy)

09-2020

Financial Modeling & Forecasting Financial Statements (LinkedIn Learning)

09-2020
Imarticus Learning
Data Science Prodegree from Python, R, SAS-Macros, SQL, Tableau
12.2019 - 09.2020
Imarticus Learning
Machine Learning & Deep Learning Prodegree from SciKit Learn, Neural Networks, KERAS, Tensorflow
12.2019 - 09.2020
Deputy Manager - CRM
Shapoorji Pallonji Real Estate
05.2018 - 10.2018
Manager - CRM
Bhadra Group
05.2018 - 06.2019
Assistant Manager - CRM
DivyaSree Infrastructure Projects Private Limited
03.2014 - 05.2018
Senior Executive - Corporate Finance
Embassy Property Developments Private Limited
03.2013 - 03.2014
Property Consultant
Damac Properties
08.2012 - 01.2013
Officer Marketing
Vipul Limited
10.2010 - 08.2012
Assistant Manager - Operations
HDFC Bank Limited
07.2008 - 04.2010
ICFAI Business School
MBA from Finance & Marketing
05.2006 - 05.2008
PPN Degree College
B.Com from Commerce
06.1999 - 05.2002
Kendriya Vidyalaya No. 2
Intermediate from Commerce
06.1998 - 05.1999
Kendriya Vidyalaya No 2
High School from CBSE Board
06.1996 - 05.1997

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DEEPENDU GHOSHAmbitious & Dedicated Professional With 12 Years Of Experience In Banking Operations & Customer Relationship Management Seeking Opportunities In The Field Of Data Management, Data Mining And Problem Solving