Deepesh A
Bangalore
Summary
Experienced and High-performing Team Supervisor professional with several years of expertize in customer experience delivering successful improvements for Business Operations, Client Satisfaction and Team Development. Resourceful process manager and escalation expert to thrive in fast-paced and changing environments. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Expert in providing customer resolution at First Point of Contact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager Experience
HSBC
Bangalore
01.2023 - Current
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented strategies to improve team performance.
- Produced thorough, accurate, and timely reports of process activities.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Led a diverse team of 15 members, fostering a collaborative and high-performance culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Operations Team Manager
HSBC Electronic Data Processing Unit Ltd
Bangalore
01.2020 - Current
Technical Support Specialist
[24/7].ai customer service Ltd
Bangalore
06.2015 - 11.2019
Education
Bachelor of Computer Applications (BCA) - Computer Programming
RPA College
Rajajinagar06-2015
Post Graduation Advanced Certification in Cloud Computing - E&ICT IIT IHUB DivyaSampark - Cloud Computing - AWS, Azure
Intellipaat
Bangalore01-2024
Skills
- Excellent leadership qualities, with certified 'Best Team Manager' awards
- Strong communication and problem-solving skills
- Enthusiastic and a fast learner
- Quick decision-maker and has the ability to handle high-pressure situations
- Strong knowledge of cloud platforms and resolving technical problems
- Good knowledge on Zendesk, Databases, Cloud Services, Containers, Kubernetes and Networking concept
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
kannada
Advanced (C1)
C1
Certification
- Game Changer and Best Team Manager Awards by HSBC.
- Best Mentor Awards by [24]7.ai.
- Executive Post Graduate Certification in Cloud Computing by IIT IHUB DivyaSampark
- AWS Cloud Certificate by Intellipaat
Affiliations
- Modern Home Creator
- Traveler
- Vlog maker
Accomplishments
- Received many awards in carrier for the outstanding performances.
- Was been a Annual Golden Circle Award Champion.
Timeline
Team Manager Experience
HSBC
01.2023 - Current
Operations Team Manager
HSBC Electronic Data Processing Unit Ltd
01.2020 - Current
Technical Support Specialist
[24/7].ai customer service Ltd
06.2015 - 11.2019
Bachelor of Computer Applications (BCA) - Computer Programming
RPA College
Post Graduation Advanced Certification in Cloud Computing - E&ICT IIT IHUB DivyaSampark - Cloud Computing - AWS, Azure
Intellipaat
- Game Changer and Best Team Manager Awards by HSBC.
- Best Mentor Awards by [24]7.ai.
- Executive Post Graduate Certification in Cloud Computing by IIT IHUB DivyaSampark
- AWS Cloud Certificate by Intellipaat
Similar Profiles
Balaji BBalaji B
Senior Fraud Investigator at HSBCSenior Fraud Investigator at HSBC
Amardyuti BasuAmardyuti Basu
Accounting OFC Specialist at HSBCAccounting OFC Specialist at HSBC
SHAUNA DUBLINSHAUNA DUBLIN
Executive Assistant (contract) at HSBCExecutive Assistant (contract) at HSBC