Deepesh Dutt
Team coach
Bengaluru,KA
Summary
Accomplished team leader and operations specialist with expertise in fraud detection, compliance, underwriting, insurance, and data analysis. Strong background in leading teams, managing fraud investigations, and ensuring compliance in financial and insurance sectors. Proficient in Excel, data analysis, project management, and US taxation. Demonstrated ability to drive team performance, streamline operations, and enhance productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Coach
Policy Bazaar
Gurugram
09.2024 - 12.2024
- Led coaching efforts to improve team performance and address customer queries effectively.
- Worked closely with individual team members to identify performance gaps, providing targeted feedback and training to improve efficiency and accuracy.
- Implemented strategies to streamline workflows, reducing processing times and improving the overall team productivity.
- Monitored team performance through metrics and KPIs, providing regular reports to senior management on progress and areas for improvement.
- Produced weekly, daily, and monthly activity reports for tax-related activities.
Team Leader
Sudhir Tax Pvt. Ltd
Faridabad
04.2023 - 07.2024
- Prepared US corporate, partnership, and individual income tax returns.
- Addressed and responded to government correspondence regarding various tax matters.
- Prepared multi-state sales tax filings and checked federal and state refund statuses.
- Maintained MIS and monitored team performance, providing feedback to enhance productivity and maintain quality standards.
Compliance Officer
Generali Life Insurance
Rajendra Place
08.2018 - 03.2022
- Managed insurance cases, documents, and compliance checks through branch visits.
- Issued employee show cause notices and conducted interrogations to maintain compliance.
- Collaborated with teams to identify fraud trends and develop prevention strategies.
Team Leader
Yes Bank
Saket
05.2017 - 07.2018
- Assisted in fraud investigations, identified fake claims, falsified documents, and suspicious clients.
- Maintained compliance database and prepared documentation for audits and inspections.
- Led a team in identifying and investigating fake applications, falsified documents, and suspicious clients.
- Investigated both AL & PL frauds within Yes Bank and produced activity reports.
Team Leader
SBI Card
Cyber-hub
05.2015 - 05.2017
- Led a team in identifying fraudulent applications, falsified documents, and suspicious clients within SBI Card's fraud control unit.
- Produced regular activity reports and discussed fraud trends with the team.
- Mentored team members to promote productivity and ensure commitment to high service standards.
- Presented detailed fraud investigation reports to senior management.
Education
Bachelor of Arts -
KIIT
New DelhiElectronics -
ITI
New Delhi12th Grade -
NIOS
New Delhi10th Grade -
Sarvodaya Bal Vidyalaya
New DelhiSkills
- Team coaching
- Performance evaluation
- KPI monitoring
- Data analysis
- Employee training
- Employee Training
- Interview
- Team Handling
- Data & Dashboard Management
- Documentation
- Onboarding
- Communication
- Compliance Knowledge
- Data Analysis
- Excel
- Excel Formulas & Functions
- Fraud Management
- Operations Management
- Power BI
- Project Management
- Reporting
- Team Leadership
Certification
- Data Analyst 102 : Power BI, 01/01/24, 12/31/24, SkillUp
- Advanced Excel, 01/01/24, 12/31/24, DICT, New Delhi
- Data Analyst 101 : Excel Formulas & Functions, 01/01/24, 12/31/24, SkillUp
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Team Coach
Policy Bazaar
09.2024 - 12.2024
Team Leader
Sudhir Tax Pvt. Ltd
04.2023 - 07.2024
Compliance Officer
Generali Life Insurance
08.2018 - 03.2022
Team Leader
Yes Bank
05.2017 - 07.2018
Team Leader
SBI Card
05.2015 - 05.2017
Bachelor of Arts -
KIIT
Electronics -
ITI
12th Grade -
NIOS
10th Grade -
Sarvodaya Bal Vidyalaya