DEEPESH GOHEL
Service
Pune
Summary
Seeking an organization to work in a globally competitive environment and to utilize my skills and knowledge that shall yield the twin benefits of the satisfaction and a steady-paced professional growth.
Overview
16
16
years of professional experience
Work History
Senior Quality Assurance Analyst
Cotiviti India Pvt. Ltd
03.2019 - Current
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Met tight deadlines to satisfy client demands and project timelines.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Monitored activities and supporting systems to meet compliance regulations.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Developed quality assurance plans by conducting Type and Type analyses.
- Mentored junior QA analysts, fostering a culture of continuous improvement and knowledge sharing within the team.
Senior Practitioner (Tech support
IBM
12.2014 - 03.2019
- Virgin media - UK (Broadband Email TV ad Telco)
- Responsibilities: Providing on call assistance for Broadband Telco TV and Email issues With over around 35000+ conversations providing on call support worked in Different Line of
- Business and well versed with Citrix CRM
- Broadband and Email Support
- Setting Up Emails on Client including Microsoft Outlook, Windows Live Mail, Thunderbird
- Mac Mail also helping in fixing issues Webmail Port Forwarding Mac Filtering Finding
- Outages and Updating SLA’s.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
Site Supervisor
M/s Manilal Builders
11.2013 - 12.2014
- During this period I was involved in:
- Process-
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Senior Executive
Just Dial
05.2009 - 11.2013
- Assisted operation and finance department with payment recovery
- Responded to inquiries from multiple portals and used well - developed listening and open ended questioning skills to make a sale
- Voice inbound and out bound in telemarketing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Education
HSC - undefined
National Institute of Open Schooling
PuneSSC - undefined
National Institute of Open Schooling
PuneBCOM -
Calorx University
Gujarat03-2012
Skills
Helping with Tier 2 Support
Timeline
Senior Quality Assurance Analyst
Cotiviti India Pvt. Ltd
03.2019 - Current
Senior Practitioner (Tech support
IBM
12.2014 - 03.2019
Site Supervisor
M/s Manilal Builders
11.2013 - 12.2014
Senior Executive
Just Dial
05.2009 - 11.2013
HSC - undefined
National Institute of Open Schooling
SSC - undefined
National Institute of Open Schooling
BCOM -
Calorx University
Similar Profiles
Makhdoum SayyedMakhdoum Sayyed
Assistant Manager at Cotiviti India Pvt LtdAssistant Manager at Cotiviti India Pvt Ltd
T. JayashreeT. Jayashree
Quality Analyst at Cotiviti India Pvt LtdQuality Analyst at Cotiviti India Pvt Ltd
Namrata ChinchkarNamrata Chinchkar
Senior Manager- Analytics at Cotiviti India Pvt. LtdSenior Manager- Analytics at Cotiviti India Pvt. Ltd