Deepesh Joshi

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Propelled continuous improvements and strategically capitalized on current market trends.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Applied customer feedback to develop process improvements and support long-term business needs.

• To liaise with Zonal office, Regional Business offices and branches for fresh merchant sourcing and to increase digital penetration.
• Execute the campaigns for increasing terminal usage/activation/sourcing through the team of Associates.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise activation and volumes.
• Regularly track and report performance of the zone to AGMs, DGMs in terms of targeted sales and business volume.
• Addressing to merchant problems and issues including trainings as well as issue resolution with support from technology service providers (TSPs).
• Hiring, Training and monitoring sales and relationship teams and percolating down the knowledge, expertise and corporate goals.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

ACHIEVEMENTS

• Achieved 100% Digitalization for regions like Chamba,Solan and Hamirpur in Himachal.
• Achieved 120% growth in volume generation and 85% in activation.
• Among top 5 performers in terms of new acquisition and volume.
• Represented SBI on various meetings as well as forums for D&TB like meetings with RBI and Lead Bank meetings.

• Product/ solution selling as well as maintaining long term relation with small, medium & large retail customers.
• Acquire new corporate and retail merchants by conducting seminars and workshops for merchants and corporate.
• Forecast potential sales and revenue targets effectively from existing markets and maximize sales.
• Customer centric with prior experience in interfacing with customers and excellent negotiator.
• Maintain quality service by establishing and enforcing organizational
  standards.
• Managed multiple corporates with more then 150 POSes.

• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
• Established continuous relationship with team members to maintain solid bond to improve their quality.
• Maintained working knowledge of latest industry techniques, methods and equipment.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Met all deadlines, including month-end reporting objectives.

• Building relationship with circle offices as well as with local branches for new acquisition.
• Maintain long term relationship with clients through regular trainings and seminars to increase usage of terminal.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Ensuring successful participation in trade-shows, exhibitions and Seminars.
• Lead generation, appointment setting by market investigation and cold calling.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Planned portfolio solutions after carefully analyzing client's financial health and future requirements.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.
• Taking Care of vast financial Products like MFs, PMS, Life Insurances, Health Insurances, Demat A/Cs.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.
• Provided training to MTs (Management Trainees) from different institutes and colleges.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Generated new business and referral clients in partnership with financial advisors and dealing teams.