Summary
Overview
Work History
Education
Skills
Timeline
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Deepesh Saini

Deepesh Saini

New Delhi

Summary

Customer Care Representative with experience in fostering long-lasting relationships, addressing customer concerns and implementing effective solutions. Strengths include in-depth product knowledge, strong communication skills, and ability to work effectively in fast-paced environments. Previous roles have seen significant improvement in customer satisfaction ratings through active listening and prompt resolution of issues.

Overview

4
4
years of professional experience

Work History

B2B Customer Care Representative

Accenture
Gurugram
12.2023 - Current
  • Deliver high-quality customer service to business clients, ensuring their unique needs and preferences are met with the utmost care and attention.
  • Understanding the specific requirements of high-end customers and tailoring interactions to provide a personalized experience that reflects Business' commitment to excellence.
  • Strive to provide prompt and efficient service. Respond to customer inquiries and issues in a timely manner, ensuring that their concerns are addressed quickly and efficiently.
  • Anticipate the customer's needs and proactively offer solutions or suggestions. By understanding their situation, provide relevant information or options to make their experience smoother.
  • Provided technical support for troubleshooting hardware or software problems, handling concerns for business clients related to activation of device, transfer of service, troubleshooting their devices, placing order, billing concerns, etc.

Customer Service Representative

Concentrix
Gurugram
10.2020 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

MBA - Marketing And Finance

Fostiima Business School
New Delhi
01-2021

Bachelor of Commerce -

Delhi University
New Delhi
01-2019

Skills

  • CRM Software
  • Industry Expertise
  • Multitasking
  • Customer Relationship Management
  • Data Management
  • Product Knowledge
  • Service Upselling
  • Excellent Communication

Timeline

B2B Customer Care Representative

Accenture
12.2023 - Current

Customer Service Representative

Concentrix
10.2020 - 12.2023

MBA - Marketing And Finance

Fostiima Business School

Bachelor of Commerce -

Delhi University

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Deepesh Saini