DEEPESH SHARMA
Jaipur
Summary
Results-driven professional with 6+ years of experience in E-Commerce Operations, Customer Support, and CRM Management. Skilled in customer relationship management, order processing, marketplace operations, complaint resolution, and client communication. Proven ability to enhance customer satisfaction, improve operational efficiency, and support business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IBT Global Outsourcing
Ahmedabad
02.2026 - 05.2026
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and maintained accurate records.
- Collaborated with team members to improve service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
CRM & E- Commerce Manager
Avyya Lifestyle Pvt. Ltd
Jaipur
01.2025 - 02.2026
- Leading end-to-end e-commerce operations across Amazon US, Amazon India, Myntra, Nykaa, and Flipkart
- Managing catalog listings, inventory, pricing strategy, and brand store optimization
- Using CRM tools like HubSpot for customer relationship management and retention
- Analyzing marketplace performance data to improve sales growth and advertising ROI
- Enhanced customer satisfaction and retention through CRM management and timely issue resolution.
Call Center Representative
Apex Hospitals Pvt. Ltd
Jaipur
08.2022 - 01.2025
- Handled patient, visitor, and general hospital enquiries professionally.
- Assisted patients in appointment scheduling and registration.
- Coordinated with doctors and hospital departments for smooth patient care.
- Maintained doctors' availability, duty rosters, and appointment schedules.
- Provided accurate information regarding hospital services, health camps, and special programs.
- Managed patient and visitor flow to ensure efficient hospital operations.
- Maintained patient records and updated administrative documentation.
- Responded to patient queries and ensured timely issue resolution.
- Worked collaboratively with cross-functional teams across multiple departments.
- Delivered excellent customer service while maintaining confidentiality and professionalism.
Sr. Executive (E-Commerce & CRM)
Voylla Fashions Pvt. Ltd
Jaipur
09.2019 - 06.2022
- E-commerce and CRM management
- Managed e-commerce listings, pricing, and catalog uploads for jewelry and accessories categories
- Supported festive and promotional marketing campaigns
- Coordinated between design, operations, and content teams
- Prepared sales performance reports and marketplace trend analysis
- Handled customer service operations, order management, and customer issue resolution.
Associate - BPO Operations
MattsenKumar LLC
Jaipur
03.2019 - 09.2019
- Managed customer queries and support requests.
- Handled inbound and outbound calls and emails.
- Resolved customer issues and complaints.
- Maintained high customer satisfaction.
Education
Senior Secondary -
National State Open School (NSOS)
India08-2017
Secondary -
CBSE Board
India06-2015
Skills
- CRM Management
- Customer Support
- E-Commerce Operations
- Marketplace Management
- Data Analysis and Reporting
- Order Management
- Complaint Resolution
- Microsoft Excel
- Client Communication
- Patient Coordination
- Hospital Administration
Timeline
Customer Service Representative
IBT Global Outsourcing
02.2026 - 05.2026
CRM & E- Commerce Manager
Avyya Lifestyle Pvt. Ltd
01.2025 - 02.2026
Call Center Representative
Apex Hospitals Pvt. Ltd
08.2022 - 01.2025
Sr. Executive (E-Commerce & CRM)
Voylla Fashions Pvt. Ltd
09.2019 - 06.2022
Associate - BPO Operations
MattsenKumar LLC
03.2019 - 09.2019
Senior Secondary -
National State Open School (NSOS)
Secondary -
CBSE Board