Deepesh Singh

Gevme is an integrated event platform for building unique experiences. Based in Singapore, it is used by event professionals worldwide to build, operate, and monetize physical, virtual, and hybrid events for some of the biggest brands.

Core expertise:

• Customer Support Operations.
• Customer Success Management.
• Project Management and Coordination
• Client Onboarding and Product Training
• Knowledge Base and Internal Documentation.
• Escalation and Stakeholder Management.
• Process Improvement and Operational Excellence
• Cross-functional team collaboration.
• Team Enablement and Knowledge Sharing

MeraEvents.com is one of India's largest event listing, ticketing, and promotions platforms.

My Roles and Responsibilities:

• Customer Operations.
• Customer Success
• Client Servicing.
• Training and Development
• Interaction with end users, clients, payment gateway teams, and partners.

• Worked for AT&T's U-Verse Project (Internet Protocol TV, High-Speed Internet Access, and Voice over Internet Protocol [VoIP]) segment as an Interactive Technical Support Advisor in the International Semi-Voice process.
• Provide end-user support to customers for on-demand services like HSIA (High Speed Internet Access), Internet Protocol TV (IPTV), and cVOIP (Voice over Internet Protocol) using interactive tools like Customer Relationship Management (CRM), Care Assurance Portal (CAP), via chat, email, voice, and remote software utilities.
• Communicating with high-level teams, technicians, and raising tickets for instant resolution.

• My role was based on the mapping of geographic locations by using Google-owned tools. The GIS mapping project is all about providing ground truth information to the information seeker using Google Maps. The process involves various stages before final induction into Google Maps.
• Designing Maps.
• Project interaction with internal teams via call, email, and chat.