Deepesh Sopte
Goa
Summary
Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Amritara Aura Resort And Spa
Mandrem
10.2017 - Current
- Supervised front office staff to ensure exceptional guest service.
- Managed reservations and room assignments efficiently.
- Coordinated check-in and check-out processes for guests.
- Trained new employees on front office protocols and systems.
- Handled guest inquiries and resolved issues promptly.
- Maintained accurate records of guest interactions and transactions.
- Collaborated with other departments to improve overall guest experience.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Front Office Assistant
Resorte Santa Monica
Calangute
10.2014 - 08.2017
- Managed front desk operations and ensured smooth guest check-in processes.
- Assisted guests with inquiries and provided information about resort services.
- Handled phone calls and directed them to appropriate departments promptly.
- Organized and maintained office supplies for efficient front office functionality.
- Processed guest payments and managed billing inquiries accurately.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained a clean front office environment including lobby area.
- Greeted customers and provided assistance with inquiries.
Education
Diploma in Financial Accounting
Lila Computer Academy
Agarwada08-2014
H.S.S.C.
Sapteshwar Institute Higher Secondary
Mandrem03-2012
S.S.C.
Our Lady Of Mount Carmel Hight School
Arambol03-2010
Skills
- Guest service
- Reservations management
- Front desk operations
- Billing accuracy
- Staff training
- Customer relationship management
- Problem solving
- Leadership development
- Effective communication
- Operational efficiency
- Time management
- Guest relations
- Issue handling
Affiliations
- Cycling
- Playing Table Tennis
- Playing Badminton
- Listen to a Music.
Certification
- Employee of the month (Front Of the House)
- Leader of the Quarter.
Languages
Konkani
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Front Office Manager
Amritara Aura Resort And Spa
10.2017 - Current
Front Office Assistant
Resorte Santa Monica
10.2014 - 08.2017
Diploma in Financial Accounting
Lila Computer Academy
H.S.S.C.
Sapteshwar Institute Higher Secondary
S.S.C.
Our Lady Of Mount Carmel Hight School