Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Deepesh Sopte

Goa

Summary

Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Office Manager

Amritara Aura Resort And Spa
Mandrem
10.2017 - Current
  • Supervised front office staff to ensure exceptional guest service.
  • Managed reservations and room assignments efficiently.
  • Coordinated check-in and check-out processes for guests.
  • Trained new employees on front office protocols and systems.
  • Handled guest inquiries and resolved issues promptly.
  • Maintained accurate records of guest interactions and transactions.
  • Collaborated with other departments to improve overall guest experience.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Analyzed customer feedback data to identify areas of improvement.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.

Front Office Assistant

Resorte Santa Monica
Calangute
10.2014 - 08.2017
  • Managed front desk operations and ensured smooth guest check-in processes.
  • Assisted guests with inquiries and provided information about resort services.
  • Handled phone calls and directed them to appropriate departments promptly.
  • Organized and maintained office supplies for efficient front office functionality.
  • Processed guest payments and managed billing inquiries accurately.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Maintained a clean front office environment including lobby area.
  • Greeted customers and provided assistance with inquiries.

Education

Diploma in Financial Accounting

Lila Computer Academy
Agarwada
08-2014

H.S.S.C.

Sapteshwar Institute Higher Secondary
Mandrem
03-2012

S.S.C.

Our Lady Of Mount Carmel Hight School
Arambol
03-2010

Skills

  • Guest service
  • Reservations management
  • Front desk operations
  • Billing accuracy
  • Staff training
  • Customer relationship management
  • Problem solving
  • Leadership development
  • Effective communication
  • Operational efficiency
  • Time management
  • Guest relations
  • Issue handling

Affiliations

  • Cycling
  • Playing Table Tennis
  • Playing Badminton
  • Listen to a Music.

Certification

  • Employee of the month (Front Of the House)
  • Leader of the Quarter.

Languages

Konkani
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

References

References available upon request.

Timeline

Front Office Manager

Amritara Aura Resort And Spa
10.2017 - Current

Front Office Assistant

Resorte Santa Monica
10.2014 - 08.2017

Diploma in Financial Accounting

Lila Computer Academy

H.S.S.C.

Sapteshwar Institute Higher Secondary

S.S.C.

Our Lady Of Mount Carmel Hight School

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Deepesh Sopte