Deepika
New Delhi
Overview
5
5
years of professional experience
Work History
TRAVEL SALES CONSULTANT – FLIGHT BOOKING SPECIALIS
DYNINNO INDIA PVT. LTD. (AUSTRALIA SHIFT)
Gurugram
01.2022 - 12.2024
- Handled end-to-end flight bookings for economy customers.
- Assisted with itinerary planning, fare selection, baggage, and ancillary services.
- Managed bookings with airlines like Qantas, Virgin Australia, Jetstar, and Singapore Airlines.
- Upsold add-ons such as baggage, seat selection, insurance, and business class upgrades.
- I Educated customers on fare rules, baggage allowances, and airline policies.
- Coordinated with PPC/Meta leads to convert inquiries from Google Flights and Sky scanner.
- Maintained high customer satisfaction by resolving queries related to layovers, stopovers, and flight changes.
- Handled refunds, schedule changes, and re-issuance of tickets when needed.
Office Executives
CBRE
New Delhi
03.2020 - 03.2022
- Supervised administrative services, including housekeeping, pantry, and cafeteria operations.● Conducted inspections of office spaces, ensuring all fixtures and furnishings met company standards.● Coordinated hiring drives with HR team and managed meeting room bookings while maintaining accurate usage records. Supervised contractors to ensure timely and quality completion of work.● Managed documentation for new hires and processed exit formalities for contract staff● Executed confidential client visits seamlessly. Oversaw cafeteria menu planning, audited kitchen operations, and reconciled daily meals.
- Ordered office supplies and maintained an inventory of all items in stock.
- Implemented effective communication strategies between different departments within the organization.
Site Manager
Royal Bank of Scotland
New Delhi
09.2019 - 01.2020
- Evaluated employee performance through regular reviews and feedback sessions.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
- Resolved conflicts between staff members in a timely manner.
- Collaborated with clients like Microsoft, IBM, and Royal Bank of Scotland for successful app launches
Education
MBA - Operations Management
Amity University
Noida01-2022
Bachelor of Commerce - Commerce
Sunrise University
Alwar06-2016
Skills
Flight Booking Expertise:
- Familiar with handling end-to-end bookings, refunds, and schedule changes
- Airline Knowledge: Qantas, Jetstar, Virgin Australia, Emirates, Singapore Airlines
- Upselling & Cross-Selling: Skilled in promoting baggage, seat selection, upgrades, and insurance
- Communication Skills: Strong verbal communication and email handling in international processes
- Customer Service: Committed to delivering exceptional customer service and resolving issues effectively
- Multitasking & Stress Management: Capable of managing multiple tasks under pressure while maintaining high-quality results
- Technical Skills: Proficient in MIS (Management Information Systems) and other office management tools
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
TRAVEL SALES CONSULTANT – FLIGHT BOOKING SPECIALIS
DYNINNO INDIA PVT. LTD. (AUSTRALIA SHIFT)
01.2022 - 12.2024
Office Executives
CBRE
03.2020 - 03.2022
Site Manager
Royal Bank of Scotland
09.2019 - 01.2020
MBA - Operations Management
Amity University
Bachelor of Commerce - Commerce
Sunrise University