DEEPIKA AGGARWAL
Bangalore
Summary
Strategic HR Business Partner with 3+ years at Firstsource Solutions Limited, Bangalore, leading 800 employees across three units. MBA in HR from Christ University, I align strategies with business goals via stakeholder partnerships, managing the full employee lifecycle—from onboarding to exit—with 95% satisfaction.
Pioneered Skillverse program, boosting leadership by 45%, and spearheaded monthly Rewards & Recognition efforts. Slashed turnover by 66% through attrition analysis and retention tactics; leveraged HR analytics to optimize planning and cutting costs by 20%.
Championed inclusive cultures via engagement, DE&I, and CSR initiatives. Streamlined processes, enforced compliance/policies, and mentored teams to fuel excellence and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager - HR Business Partner
Firstsource Solutions Limited
Bangalore
01.2022 - Current
- Strategic Partnership: Collaborated with Australian (Telstra) and UK (Sky) operation leadership teams in India to align HR strategies with business goals, driving organizational performance, and scalability.
- Employee Engagement: Boosted workplace morale through daily floor walks, one-on-one discussions, and initiatives like Rewards Recognition, Open Houses and skip-level meetings, resolving real-time employee concerns with 95% satisfaction rates.
- Talent Management: Strategized attrition analysis to align with client rewards and penalty models, conducting monthly retention discussions, resulting in a 66% reduction in employee turnover.
- Employee Relations: Provided policy-compliant support for employee concerns, leading rewards and recognition programs, DE&I initiatives, fit source programs, and wellness sessions to foster an inclusive and supportive work environment.
- Compliance Management: Ensured adherence to organizational and regulatory standards by maintaining disciplinary and compliance documentation using a standardized severity grid, achieving 100% audit compliance.
- Training & Development: Served as an early engagement SPOC, identifying skill gaps and coordinating training programs; designed the Skillverse program to upskill team leaders, enhancing leadership capabilities by 45%. Also, worked on THRIVE Program to create a platform to upskill employees for IMPs (Internal Mobility Programs).
- Stakeholder Engagement: Built trusted relationships with cross-functional teams and provided HR guidance to support departmental objectives and ensure seamless collaboration.
- HR Metrics & Analytics: Leveraged HR data to deliver actionable insights, optimising workforce planning and reducing operational costs by 20%. Also, worked on dashboards and trackers to present YTD data for further analysis..
- Performance Management: Implemented robust performance management systems with goal-setting and feedback mechanisms which increased employee productivity and accountability by 40% and bringing closure to 100%.
HR Intern
Tata Cha
09.2021 - 10.2021
HR Intern
Outlook magazine
05.2021 - 06.2021
HR Intern
LG Electronics India
04.2017
Education
MBA - HRM
CHRIST UNIVERSITY
Bangalore01.2022
B.COM -
CHRIST UNIVERSITY
Bangalore01.2019
12th -
NEW HORIZON COLLEGE
Bangalore01.2016
10th -
NEW HORIZON PUBLIC SCHOOL
Bangalore01.2014
Skills
- Microsoft Office Suite
- SAP SuccessFactors
- Employee management
- Team collaboration
- Time management
- Effective communication
- Critical thinking
- Workload management
- Corporate social responsibility
- Strategic planning
- Performance evaluation
- Operations management
- Business administration
- Succession planning
- Project management abilities
Certification
- Stakeholder Management
- Retention Amplified
- Digital Transformation
- Negotiation Skills
- Leadership Development
Accomplishments
- Awarded best HR Business Partner in year 2024 & 2025
Timeline
Manager - HR Business Partner
Firstsource Solutions Limited
01.2022 - Current
HR Intern
Tata Cha
09.2021 - 10.2021
HR Intern
Outlook magazine
05.2021 - 06.2021
HR Intern
LG Electronics India
04.2017
MBA - HRM
CHRIST UNIVERSITY
B.COM -
CHRIST UNIVERSITY
12th -
NEW HORIZON COLLEGE
10th -
NEW HORIZON PUBLIC SCHOOL
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