Deepika B
Bangalore
Summary
Motivated and detail-oriented professional seeking a career where I can use my education and skills to contribute to the growth of the organization, and my own development. I aim to take full responsibility for assigned tasks, complete them within deadlines, and grow into a top-class professional. Experienced in contract drafting, deal management, and order management, with a strong understanding.
Overview
10
10
years of professional experience
Work History
Senior Deal Specialist
Oracle India Pvt LTD
Bangalore
12.2022 - Current
- Draft complex customer and partner contracts using Oracle and customer templates, tailored to specific Oracle lines of business.
- Support Sales teams by interpreting contract terms and managing contract administration.
- Review transaction requests to ensure all necessary business approvals are in place, according to Oracle’s Global Approval Matrix.
- Validate existing Partner or Customer Master Agreements for current transactions, ensuring compliance with Oracle standards.
- Provide clear guidance to internal teams (Sales, Legal, Revenue, Business Practices, Tax, and Credit) on non-standard terms and contract language.
- Manage the full contract execution process — from receiving signed documents, getting internal signatures, to submitting for order processing, or project funding.
- Set clear expectations with Sales and Customers regarding timelines for contract completion.
- Perform quality checks on contract documents as part of Oracle's quality control process.
- Act as the first point of contact for Sales on deal-level queries and escalations.
- Deliver training sessions for new hires, and conduct refresher training for the team.
- Identify and recommend improvements to existing processes.
- Strong understanding of the full process from sales opportunity creation to invoice.
- Take full ownership of complex deals, and coordinate with all internal teams to ensure smooth contract delivery.
- Work collaboratively to support team success and achieve business goals.
Process Specialist
Infosys BPM Limited
Bangalore
09.2018 - 09.2022
- Purpose of role: Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executives, supports the Team Lead in training, daily reviews, and escalation resolution with the objective to meet SLA targets for the specific process within the guidelines, polices and norms of Infosys.
- Process Training & Certification: Conducts training for the team in order to ensure right skilling and also participates in new learning on the process and ensures the same has been trained back to the team.
- People Management: Supports the TL by training people on process / domain as part of the growth plain in order to ensure the high employee satisfaction SLA Compliance: Executes transactions as per prescribed guidelines and timelines to meet the SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on process / business to the team in order to ensure the delivery predictability.
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps.
- Customer Interaction: Handles / helps resolve escalation at the process level in order to ensure high customer satisfaction.
- Knowledge Management: Reviews and validates the inputs from Process Executives and creates case studies to capture tacit and conducting monthly assessments to ensure the team is up to date.
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
- Reports management: Working on daily, weekly and monthly reports and participates in weekly presenting Governance call.
- Quality Knowledge: Part of internal quality team by auditing the orders processed by process Executives and ensure the necessary feedbacks given to the agents on errors in order to meet the Quality SLA.
Floor Supervisor
Transact Global Company
Bangalore
03.2015 - 08.2018
- Delegate work and ensure it is complete on committed time
- Handling Inbound and outbound calls in multiple process
- Preparing daily, weekly, and monthly Analytical reports
- Ability to handle the team
- Process training and auditing on quality
Education
Bachelor of commerce -
P.V.P WOMENS DEGREE COLLAGE
Bangalore06.2018
Pre-University -
P.V.P PU COLLAGE
Bangalore03.2015
SSLC -
P.V.P.G.H.S
Bangalore03.2013
Skills
- Performance management
- Analytical ability
- Order Management
- Deal/Contract Management
- Driving organizational results
- Learning and innovation
- Customer orientation
- Sales support
- Quality assurance
- Team collaboration
- Process improvement
- Escalation resolution
Accomplishments
- Individual Extra Miler Award
- Istar Award
Languages
- English
- Tamil
- Kannada
Hobbies and Interests
- Playing Android and Indoor Games
- Interested in cooking
- Sewing
- Music
Timeline
Senior Deal Specialist
Oracle India Pvt LTD
12.2022 - Current
Process Specialist
Infosys BPM Limited
09.2018 - 09.2022
Floor Supervisor
Transact Global Company
03.2015 - 08.2018
Bachelor of commerce -
P.V.P WOMENS DEGREE COLLAGE
Pre-University -
P.V.P PU COLLAGE
SSLC -
P.V.P.G.H.S
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