DEEPIKA BALA
Chennai
Summary
Results-driven Banking Operations Analyst specializing in cross-border payments and regulatory compliance. Enhanced transaction accuracy through effective bilingual communication and streamlined processes. Led initiatives that improved operational efficiency and client satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
C09-Operations Analyst (French)
Citi Corp Services (CSIPL)
Chennai
03.2023 - Current
- Process high-volume cross-border payment transactions for EMEA clients while maintaining regulatory compliance.
- Perform sanctions screening and risk reviews to flag potential compliance concerns.
- Work with compliance operations and branch teams to resolve transaction issues and improve transaction accuracy.
- Investigate payment exceptions, reconciliation breaks, and transaction queries for timely resolution.
- Maintain SLA adherence while handling time-sensitive payment instructions.
- Support French-speaking clients and internal stakeholders with payment-related requests while improving communication and service delivery.
- Assist automation and process-improvement initiatives that reduce manual touchpoints and operational risk.
French Trainer & Translator
Multibhashi Solutions Pvt. Ltd.
05.2020 - 02.2023
- Trained corporate professionals in Business French, enhancing language skills for effective communication.
- Provided translation support for financial and business documentation, ensuring accuracy and clarity for stakeholders.
- Delivered French lessons for Multibhashi online learners through virtual classrooms.
- Designed lesson plans aligned with spoken French, grammar, and vocabulary goals.
- Assessed learner progress through quizzes, conversations, and written exercises.
French & Social Science Teacher
Sanskriti School
01.2021 - 02.2022
- Developed and executed bilingual curriculum strategies to enhance student engagement and learning outcomes.
- Delivered Social Science lessons aligned with Sanskriti School curriculum
- Planned classroom activities for History, Geography, and Civics topics
- Prepared lesson plans and teaching aids for diverse learner needs
Education
Diploma - Business French (B2)
Here & Now Institute
Chennai01-2023
Integrated Master's - History
Pondicherry University
Puducherry 01-2020
Skills
- Cross-border payments
- Transaction processing and reconciliation
- Regulatory compliance
- AML/KYC awareness
- Payment investigation
- Payment exception resolution
- Stakeholder management
- Bilingual communication
Personal Information
Title: Banking Operations Analyst | Cross-Border Payments | Compliance & Risk | French B2
Certification
- Business Analytics with Excel – Johns Hopkins University (Coursera), Financial Accounting – University of Illinois (Coursera).
LANGUAGES
French (B2), English, Tamil, Hindi, Malayalam
Accomplishments
- Recipient of Citi Applause Awards for client-centric delivery and process excellence.
- Reduced manual touchpoints through automation initiatives.
- Trained new team members and supported knowledge-transfer activities.
- Participated in Project Ergon to strengthen operational risk awareness and compliance culture.
Application Knowledge
- Microsoft applications
- Comex aquarelle , EPORTNET (Country regulatory application)
- Citidocs ( payment processing)
- Flexcube
- Docuflow
- AI – CO PILOT, CITI STYLUS
- CAT TOOLS – TRANSLATION
Timeline
C09-Operations Analyst (French)
Citi Corp Services (CSIPL)
03.2023 - Current
French & Social Science Teacher
Sanskriti School
01.2021 - 02.2022
French Trainer & Translator
Multibhashi Solutions Pvt. Ltd.
05.2020 - 02.2023
Diploma - Business French (B2)
Here & Now Institute
Integrated Master's - History
Pondicherry University