Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
PROFILE
Core Competencies
Generic

Deepika Chauhan

New Delhi

Summary

  • Dear Sir/madam, I am submitting herewith my resume for your perusal and favorable consideration for a suitable position vacant in your company. Review of my credentials will indicate that I am a qualified and high performing individual with excellent professional and technical skills achieved via rich cross-functional exposure of 14+ years across the industry; currently spearheading efforts as Airport Services Duty Supervisor with Qatar Airways. Have a good track record of achieving my targets and a high degree of customer as well as employer satisfaction. I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, self-motivated and diligent individual with flexibility to adapt to new situations. My core competencies are in the domain of Flights Operations (Above and below the wings) and Team Management across the Aviation Sector. Some of my key strength areas include: Flight Operations Management
  • Administration
  • Team Management
  • Interpersonal Skills
  • Conducting Trainings Professionally, I am looking for an opportunity that will help me utilize my skills in the above areas. My detailed resume is enclosed herewith for your kind perusal and consideration. I am confident that you would find my strong initiatives and commitments to excellence coupled with demonstrated experience and exposure ideal for the position. I would welcome a personal meeting to further discuss your requirements and my ability to meet the same. Thanking you for your consideration and forthcoming response. Yours Sincerely, Deepika Chauhan

Professional committed to maintaining high standards and delivering impactful results. Skilled in team coordination and operational efficiency. Known for reliability, adaptability, and focus on achieving targets through collaborative efforts.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Airport Services Duty Supervisor

QATAR AIRWAYS
- Current
  • Currently working as Airport Services Duty supervisor at Delhi Airport and responsible for all the flight operations.
  • Supervising all the Arrivals and departure functions to avoid any kind of inconvenience to the passengers.
  • Assisting passengers with special needs and resolving customer complaints.
  • Certified Altea Check-in, Customer Handling Course, Passport and visa checks, GREAT Behaviour and Lost and Found Expertise level Trainer with Qatar Airways for DELHI with all necessary certifications.
  • Local Emergency Response coordinator for Qatar Airways at Delhi Station.
  • Organizing Monthly meetings with the Ground Handling Agent and other Stakeholders to ensure smooth operations.
  • Certified Document Check Trainer from Qatar Airways.
  • Ensuring that operations are taken care of with Cost Effective and Budget Management.
  • Taking care of all the Accountable Documents and Invoices.

Team Leader

Celebi Ground Handling Services
01.2010 - Current
  • Company Overview: Dedicated team of Austrian Airlines
  • Leading and guiding a team of passenger services staff, ensure their efforts fulfill company objectives viz. smooth handling and on time departure of flights, meet customer satisfaction targets, maintain through Check-in and APIS percentage figures and maintain high quality Customer Service as per Lufthansa standard.
  • Controlling and monitoring the passengers, handling (Check-in/Lounge/Arrivals) of all flights assigned to the team with the aim to guarantee a punctual and economical, customer oriented service.
  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
  • Supervising Arrival functions such as Baggage irregularities, preparation of PIR’s, DPR’s, and OHD’s, tracing of mishandled baggage and follow up for pending files.
  • Deftly handling the claims and settlements of mishandled and damaged bags independently, following the Lufthansa’s policy, Montreal Convention and IATA rules and regulations.
  • Performing boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Processing and securing passenger luggage. Assist customers in a friendly, courteous and prompt manner.
  • Assisting passengers with special needs, resolving customer complaints; Communicate with ground and aircraft personnel.
  • Conducting debriefings to the staff after the flight, discussing any issues faced by them during the flight.
  • Keeping up to date with information of Lufthansa’s reservations system and advising international travelers on customs regulations, passports and visas.
  • Responsible for client relationship management and employee relationship management to assure satisfactory service and speedy problem solving.
  • Perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction.

Passenger Service Agent

Livewel Ground Handling Company
12.2009 - Current
  • Company Overview: Dedicated team of Austrian Airlines
  • Accountable for handling the entire gamut of activities pertaining to passengers checking in up to the Aircraft Boarding including issuance of Boarding Passes to passengers of Lufthansa German Airlines.
  • Provided assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.
  • Worked on Unisys and Amadeus, a Computerized Reservation System and proficient in Pictures (Passenger check-in system developed by Lufthansa).
  • Entrusted with the responsibility of Re-routing or re-booking passengers whose flights have been cancelled or delayed; provided passengers up-to-date information of flights.
  • Delivered high levels of customer service to passengers and those travelling through the airport; assisted staff in carrying out security checks required as and when the situation arises.

Education

Bachelor of Arts - Pass

Skills

  • MS Office Suite
  • Windows OS
  • Internet Applications
  • Outlook
  • Handling day to day activities in the following Applications used by Lufthansa
  • Pictures
  • Unisys
  • World Tracer
  • Amadeus
  • Haqiba
  • Altea DCS

Certification

  • Successfully Completed Reservation Training UNDER AUSTRIAN Airlines
  • Successfully completed Amadeus Altea DCS and working with systems for smooth flight operations.
  • Successfully completed training of, G.D.S AMADEUS, GALILEO, from KUONI ACADEMY OF TRAVEL Connaught Place, New Delhi.
  • Advance course of passenger services at Gurgaon
  • Contents: Introducing of pictures software Basic and advanced Procedure of passenger acceptance Handling of special type passengers Documents check Partner airlines of Lufthansa Strong interpersonal and communication skills.
  • Successfully Completed Dangerous Goods training with Qatar Airways in Doha.
  • Successfully Completed AVSEC training with Qatar Airways.
  • Successfully Completed Train the Trainer Course with Qatar Airways and a Qualified Trainer
  • (ALTEA CM, PASSPORT AND VISA CHECKS, CUSTOMER HANDLING COURSE(PRODUCT KNOWLEDGE) AND DEALING WITH DIFFICULT SITUATIONS).
  • Successfully Completed Aircraft Handling Course (RAMP HANDLING) and Principles of LOAD CONTROL with Qatar Airways in Doha.
  • Successfully Completed Centralized Emergency Response Plan for Qatar Airways in Doha
  • Completed Airport Management and Development Course with Qatar Airways Successfully.
  • Responsible for Complaints and CRM Handling for Qatar Airways Delhi.
  • Worked as Support Team Member of Customer Contact Centre of Qatar Airways.

Timeline

Team Leader

Celebi Ground Handling Services
01.2010 - Current

Passenger Service Agent

Livewel Ground Handling Company
12.2009 - Current

Airport Services Duty Supervisor

QATAR AIRWAYS
- Current

Bachelor of Arts - Pass

References

Available on request

PROFILE

  • Adroit & result oriented professional, with an experience of over 14+ years in Operations and hospitality management across Aviation Sector; currently spearheading efforts as Airport Services Duty Supervisor with Qatar Airways.
  • Possess demonstrated expertise in managing specialized work aspects viz. special passenger services, interactions & problem solving, travel documents monitoring, bookings/reservations, administration and data handling and accounting procedures.
  • Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes & revenue streams.
  • Consummate professional handling with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams; outstanding presentation and leadership skills

Core Competencies

  • Techno - Commercial Operations
  • Front Office Management
  • Manpower Planning
  • Resource Optimization
  • Administration
  • Ground Handling
  • Strong Interpersonal Skills

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Deepika Chauhan