Deepika Dania

• Enterprise Program Leadership: Led large-scale, cross-functional technology programs including Cloud, SRE, Data Privacy, Tech Ruggedization, and Infrastructure initiatives; aligned business priorities with technology roadmaps to deliver strategic outcomes.
• Cloud & Infrastructure Expertise: Managed programs, cloud cost optimization, data center setup and migrations, domain migration, audits and end-to-end delivery from development to production.
• Security & Compliance Leadership: Primary SPOC for Technology & IS teams on security initiatives, audits (Infra/App VAPT, Cyber, SEBI CSCRF), IT security policies, and compliance frameworks; ensured timely audit closures and regulatory alignment.
• Privacy & Data Protection Champion – Appointed as Technology Privacy Champion to drive compliance with India’s Digital Personal Data Protection Act, 2023 (DPDPA). Led enterprise initiatives to strengthen the protection of Personally Identifiable Information (PII), including data discovery and scanning, solution design, secure vault creation, and governance frameworks to ensure regulatory compliance and secure data handling.
• Risk & Governance Champion: Appointed Technology Risk Champion, maintaining risk registers, overseeing mitigation plans, and driving critical high-priority initiatives.
• Program Execution & Change Management: Set program milestones, managed dependencies, identified risks, and implemented mitigation strategies to deliver projects on-time and within scope (e.g., PII encryption, IAM, new DC setup).
• Vendor & Technical Solutioning: Demonstrated proficiency in vendor management, technical solutioning, tool POCs and onboarding, and governance of enterprise technology programs.
• Stakeholder & Executive Management: Engaged effectively with executives, engineers, and cross-functional teams, providing board-level updates and influencing outcomes to align with organizational objectives.
• Recognition & Leadership Impact: Recipient of Individual Excellence Award, CEO Choice Awards (2024 & 2023), Tech Titan Awards (twice); selected as Jury Member for Jombay 1000 Women Leadership Program, reflecting commitment to mentorship and strategic leadership.

• Managed infrastructure capacity, availability, and performance for global clients, leading a team of 23 professionals. Expertise in developing capacity roadmaps, implementing expansion strategies, and delivering scalable solutions and disaster recovery plans.
• Global clients: National Australian Bank (NAB), Singapore Airlines, Etihad Etisalat Company (Mobily).
• Expert in handling the Projects for Capacity and Performance of customer infrastructure (Data Centre storage, application, server, network et al) by capacity planning, demand forecasting and performance tuning.
• Develop quarterly capital forecasts for budget planning, review billing reports for accurate client charges, and lead governance calls to present capacity posture to clients.
• Optimize environments and plan applications/infrastructure to ensure uninterrupted service, managing refresh/end-of-life projects from planning to delivery.
• Expertise in Compute Capacity and Storage Capacity Management i.e. managing storage like SAN (DS8800s/ A9000Rs), NAS (NetApp Ontap 7 and Ontap9), NetBackup, Protectier appliances, Virtual Tape Library (VTLs), ECS storage, Mainframe storage, Infrastructure, and application capacity monitoring.
• Plan the infrastructure procurement and drive the procurement process by engaging various key stakeholders.
• Building and managing an effective team from offshore center by hiring, training, coaching, measuring the effectiveness of the team members and assist in career path development.

Achievements: Streamlined capacity management process within IBM team(s) for various clients. Awarded 'Hall of Fame' of the year by IBM and was awarded Star Performer by client for extended services in crucial times. Awarded 'Super Learner' based on learning credits and IBM badges that I earned in 2020.

• Responsible for key Capacity management and Performance tuning activities such as creating annual capacity plans, new Release Impact Analysis, Architectural evaluations, Cost optimization, Bottleneck Analysis, Risks and Mitigation Plans.
• Global clients: Credit Suisse, British Telecom- NHS (National Health Services).
• Handle Compute, Application and Network Capacity for critical accounts.
• Capacity planning and forecasting based on pipeline demands.
• Develop key Client deliverables such as Annual Capacity Plan, Performance models for specific business critical applications, Capacity and Performance Dashboard for complete infrastructure, monthly forecasting reports, impact assessment of change control note et al.

• (Pune) - Capacity Analyst
• Achievements: Received appreciation awards (Cookies award and Pat on the Back award) as a token of Recognition for reliability and proactive approach through persistence and hard work. In addition to this, my hard work was acknowledged and appreciated in BT’s Internal Journal.

• Identified compliance areas and improvement opportunities across processes. Supported audit teams in preparing reports, presenting findings to senior management, and maintaining procedural documentation.
• Collaborated with the quality team during audits to identify gaps and trained team members to meet client expectations.
• Analyzed large datasets to derive insights and communicated findings through clear, actionable reports.
• Provided customer support with a client-first approach, maintaining an excellent CSAT score.