DEEPIKA DAVE
Associate
Navi Mumbai
Summary
To work with a progressive organization where my potential can be utilized in contributing substantially towards the growth of the organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Associate
IDFC First Bank
Mumbai
04.2021 - 07.2022
- Dealing with customer issues and churning out an easy-to-follow solution.
- Answering inbound phone calls and Addressing clients' uncertainties, grievances, and suggestions on time related to credit cards.
- Create service request in salesforce and make followups on that for closure within TAT.
- Coordinate with internal teams for fast resolution to avoid escalations.
- Root cause analysis of escalated cases and provide solution to client according to banking policy.
- Maintain service quality, soft skills and data security.
- Cross sell related products.
- Trained new joinees on procedures and guidelines to effectively execute daily tasks.
- Investigation of fraudulent transaction and ensuring end to end resolutions with timely follw ups.
Sales Executive
SANDARATA RETAIL PRIVATE LIMITED, Ghansoli
Mumbai
10.2020 - 03.2021
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed post sales data and team performance to develop realistic sales goals.
- Made calls to customer’s from Dashboard, advising them relevant products according to health conditions
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Updated accounts and maintained long-term relationships with clients.
- Guiding the client for making online & offline payments.
- Prepared daily, weekly and monthly sales reports.
Customer Service Executive
SAHAS TECHNOLOGIES PVT LTD
Mumbai
08.2017 - 06.2020
- Handled process for small cash loans , home loans ,Loan Against Property, Personal Loan & Gold loan
- Made calls to Loan Seekers from Dashboard, demonstrating & presenting product details.
- Handled customer inquiries via phone, email, and in-person
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Evaluate & examine applicant’s financial records and match given criteria after that forward the same to respective Banks according to there requirement
- Required documentation & follow-ups with clients and bank Managers till disbursal
- Co-ordinate with disbursal team for smooth credit process.
- Maintaining MIS
- Training new joiners on the process
- Evaluating new tie-ups to ensure the growth of business
- Maintaining relationships with tied up banks & NBFC’s to ensure the smooth flow of business.
Customer Service Representative
D-VOIS SSV BROADBAND PVT LTD, Vashi
Mumbai
06.2015 - 04.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalations regarding service issues
- Do welcome calls to all new customers and send greeting emails
- Maintain new customer data on excel & verify details with system data
- Preform all other related duties as assigned to meet the needs of the organization.
Education
Master of Commerce - Business Management
Mumbai University
01.2018 - 01.2019
Bachelor of Commerce - undefined
Mumbai University
01.2016 - 01.2017
H.S.C - Commerce
SIWS
01.2013 - 01.2014
S.C - undefined
Veer Savarkar High School
01.2011 - 01.2012
Skills
Banking & finance, Loans, Customer Service Operations, Quality Management, Root Cause Analysis, Fraud Investigation, Key Account Management, Relationship Management, Soft Skills, Communication Skills
undefinedCertification
MS-CIT
Timeline
Associate
IDFC First Bank
04.2021 - 07.2022
Sales Executive
SANDARATA RETAIL PRIVATE LIMITED, Ghansoli
10.2020 - 03.2021
Master of Commerce - Business Management
Mumbai University
01.2018 - 01.2019
Customer Service Executive
SAHAS TECHNOLOGIES PVT LTD
08.2017 - 06.2020
Bachelor of Commerce - undefined
Mumbai University
01.2016 - 01.2017
Customer Service Representative
D-VOIS SSV BROADBAND PVT LTD, Vashi
06.2015 - 04.2016
H.S.C - Commerce
SIWS
01.2013 - 01.2014
S.C - undefined
Veer Savarkar High School
01.2011 - 01.2012
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