Deepika Devan
Chennai
Summary
Experienced journal and content production professional with over 9 years managing academic, healthcare, and scientific publications. Skilled at delivering outstanding customer service as the first point of contact for editors, authors, and internal stakeholders. Adept in managing editorial workflows, production schedules, and reporting. Passionate about maintaining high standards of quality, driving continuous improvement, and ensuring timely publication processes.
Overview
9
9
years of professional experience
Work History
Project Manager / Production Editor
Kaplan India Private Limited
09.2021 - Current
- Managed 100+ digital and print production projects for global publishing clients, consistently meeting delivery targets and budgets.
- Coordinated manuscript submissions and peer review processes for academic journals.
- Introduced structured content review workflows, improving content accuracy by 95%.
- Oversaw vendor relationships and freelancer output, ensuring cost-effective, high-quality production.
- Enhanced client communication through detailed project tracking and status updates.
Publishing Support Coordinator
Elsevier
11.2020 - 09.2021
- Served as the primary day-to-day contact for editors, authors, and internal teams across 50+ academic journals, providing high-quality customer service.
- Managed peer review and editorial workflows, proactively resolving issues to maintain publication schedules.
- Prepared standard and custom reports for society editorial offices and journal publishers, enhancing project transparency.
- Contributed to continuous improvement initiatives, streamlining processes to ensure editorial quality and customer satisfaction.
Production Editor & Project Coordinator
Straive
11.2017 - 11.2020
- Managed end-to-end editorial and production workflows for 35+ annual projects across global educational markets.
- Reduced production cycle time by 90% by re-engineering workflows with Asana and Smartsheet systems.
- Maintained 100% compliance with quality standards, improving editorial consistency by 80% through rigorous checks.
- Collaborated closely with designers, editorial, and sales teams to deliver custom learning materials on time.Led end-to-end product line content production workflows, delivering 35+ educational and client-driven projects annually across global markets.
- Reduced production cycle time by 90% by re-engineering workflows and implementing Asana/Smartsheet-based tracking systems.
- Maintained 100% compliance with quality standards and improved editorial consistency by 80% through stringent content validation processes.
- Collaborated with designers, editorial, and sales support teams to ensure fast and accurate delivery of custom learning materials.
Content Creator/Alt-text Writer
Lumina Datamatics
07.2016 - 11.2017
- Produced accessible alt-text for K–12 and higher education publications, proofreading 500+ pages monthly at 99% accuracy.
- Developed a quality control system that reduced content rework time by 20%.
Education
MBA - Human Resource Management
Loyola College
B.E. - Electronics and Communication Engineering
Anna University
Skills
- Journal management expertise
- Client communication skills
- Reporting and data insights
- Quality assurance and proofreading
- Stakeholder engagement strategies
- Microsoft Office proficiency
- Collaboration tools experience
- Budget management practices
- Scientific publishing knowledge
Skills
Asana, Smartsheet, Monday.com, Trello, Microsoft Project, Adobe InDesign, Adobe Acrobat, QuarkXPress, Microsoft Word, Bflux, CMSS, Alfresco, Habitat, OWA, Cross-functional Collaboration, Vendor Management, Budgeting, Editorial Oversight, Client-Facing Delivery, Healthcare/Scientific Publishing
Timeline
Project Manager / Production Editor
Kaplan India Private Limited
09.2021 - Current
Publishing Support Coordinator
Elsevier
11.2020 - 09.2021
Production Editor & Project Coordinator
Straive
11.2017 - 11.2020
Content Creator/Alt-text Writer
Lumina Datamatics
07.2016 - 11.2017
MBA - Human Resource Management
Loyola College
B.E. - Electronics and Communication Engineering
Anna University
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