Deepika Dhiman
Ludhiana
Summary
Skilled Regional Underwriting Manager with comprehensive background in risk assessment and policy formulation. Strengths lie in strategic planning, team leadership, and relationship management. Have consistently streamlined underwriting processes and improved team performance in previous roles. Known for keen analytical skills, sound judgment, and ability to make critical decisions under pressure.
Overview
19
19
years of professional experience
4017
4017
years of post-secondary education
Work History
Regional Underwriting Manager
Star Health & Allied Insurance Company Ltd
Ludhiana
10.2012 - Current
- Managed regional underwriting operations to ensure compliance with company policies.
- Collaborated with sales teams to assess risk and develop insurance solutions.
- Reviewed and approved underwriting guidelines for diverse insurance products.
- Trained and mentored junior underwriters on best practices and decision-making.
- Conducted audits of underwriting files to maintain accuracy and quality standards.
- Liaised with regulatory bodies to ensure adherence to industry regulations.
- Facilitated cross-functional meetings to enhance communication between departments.
- Analyzed data from various sources to identify trends in risk assessment processes.
- Identified opportunities for improvement in existing systems and processes.
- Created reports to track production results and recommend process improvements.
- Developed strategies to improve customer service levels and reduce operational costs.
- Monitored underwriters' performance against established standards of quality assurance.
- Reviewed, evaluated and approved and declined applications for credit insurance policies.
- Collaborated with other departments to ensure compliance with all applicable laws and regulations.
- Conducted training sessions for staff on underwriting procedures and product knowledge.
Customer Service Officer
ICICI Prudential Ins company ltd
Ludhiana
07.2012 - 09.2012
- Assisted clients with policy inquiries and service requests.
- Managed claims processing and documentation for customer cases.
- Provided support in resolving customer complaints and issues promptly.
Executive
HDFC life insurance company LTD
Ludhiana
10.2011 - 06.2012
- Analyzed market trends to identify opportunities for business development strategies.
- Implemented new policies to ensure compliance with industry regulations and standards.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created and maintained relationships with key stakeholders.
- Monitored progress by establishing plans, budgets and measuring results.
Coordinator
ICICI Prudential life Insurance Company ltd
Ludhiana
08.2008 - 08.2011
- Coordinated project schedules and timelines with cross-functional teams.
- Managed communication between departments to streamline operations.
- Assisted in developing training materials for new staff members.
- Maintained accurate records of project progress and updates.
- Facilitated client interactions to ensure service satisfaction.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
Customer Care Representative
GE Money Financial Services Pvt ltd
Ludhiana
07.2007 - 08.2008
- Managed customer inquiries through phone and email communication.
- Resolved product-related issues for diverse customer accounts.
- Provided detailed information on services and promotions to clients.
- Maintained knowledge of company products to support informed customer assistance.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers where applicable to alleviate need for future contact.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Education
MBA - Operations Management
Sikkim Manipal University
Ludhiana 03.2013 - 03.2015
Bachelor of Arts - Arts Education
Punjab University
Chandigarh 03.2009 - 03.2011
Punjab School Education Board Senior Secondary
Ludhiana Punjab School Education Board High School
LudhianaSkills
- Risk assessment
- Underwriting guidelines
- Compliance management
- Data analysis
- Customer relationship management
- Training and mentorship
- Process improvement
- Problem solving
- Effective communication
- Quality assurance
- Team collaboration
- Insurance regulations
- Sales support
- Underwriting expertise
- Time management abilities
- Customer service
- Policy Renewal Management
- Organizational skills
- Communication skills
- Policy Underwriting
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
MBA - Operations Management
Sikkim Manipal University
03.2013 - 03.2015
Regional Underwriting Manager
Star Health & Allied Insurance Company Ltd
10.2012 - Current
Customer Service Officer
ICICI Prudential Ins company ltd
07.2012 - 09.2012
Executive
HDFC life insurance company LTD
10.2011 - 06.2012
Bachelor of Arts - Arts Education
Punjab University
03.2009 - 03.2011
Coordinator
ICICI Prudential life Insurance Company ltd
08.2008 - 08.2011
Customer Care Representative
GE Money Financial Services Pvt ltd
07.2007 - 08.2008
Punjab School Education Board Senior Secondary
Punjab School Education Board High School