Deepika Duggal
Mumbai,MH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
16
16
years of professional experience
Work History
Corporate Administrator
Amigo Aviation
04.2022 - 11.2022
- Provided comprehensive support to executive leadership team members with travel arrangements, calendar management, and meeting coordination.
- Implemented new employee training programs that resulted in improved productivity levels throughout the organization.
- Served as a liaison between departments to facilitate seamless project execution and cross-functional collaboration.
- Enhanced company reputation by delivering exceptional customer service to clients and resolving issues promptly.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
CEO
The Flying Academy
04.2019 - 10.2020
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Corporate Manager
Amigo Aviation
04.2018 - 03.2019
- Roles: Profit Sales Manager, Leader, Consulting
- Clients: Students
- Domain: Education Industry, Vocational Training
- Developed strategic partnerships with external stakeholders to drive business growth and market expansion.
- Led process improvement initiatives to increase operational effectiveness and optimize resource utilization within the organization.
- Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
- Business generated INR 8 lakhs in the first month of joining
- Student Screening, enrolment, allocating them in the batches and maintaining database with proper documentation
- Ensuring excellent quality of Training Delivery and complete student satisfaction at all levels
- Carrying out student development activities
- Controlling Slippage, Dropouts & Leakage at all levels
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Administrative Head
Hirezu Management Services
08.2017 - 04.2018
- Roles: Profit Sales Manager, Leader, Consulting
- Clients: HR Industry
- Domain: Recruitment
- An entrepreneurial family venture started in August 2017
- Helped reach the firm to be recognized in Silicon India magazine as India’s top 10 IT recruitment firms
- Responsible for New Client tie ups and renewals and involved in administrative and management decision making
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Enhanced communication between departments through regular meetings and effective information sharing practices.
- Ensured timely completion of projects by tracking deadlines; adjusting priorities if needed so teams could stay on target.
- Planned and scheduled office meetings, conferences, interviews, orientations, and training sessions.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
Centre Sales Manager
Frankfinn
05.2016 - 02.2017
- Roles: Profit Sales Manager, Leader, Consulting
- Clients: Students
- Domain: Client Servicing, Marketing Strategy
- Project Management: Strong planning and delivery of projects on time, within budget and in a cost-effective manner.
- Achieving frontline targets generating revenue of close to INR 40 lakhs per month for the centre.
- Training /Knowledge /Resource Management for centre and keeping client servicing as a priority.
- Centre Management of ~15 employees in the centre with student Enrolment ~30 students per month on an average.
- Meet HR Heads of the organization; give them detailed Presentation & tie up for placements.
- Ensuring Campus Interviews and timely certification of the students by coordination with Certification Team
- Implementing sales & BTL/Promotional strategies of the centre.
- Increased sales revenue by implementing effective strategies and providing exceptional customer service.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Centre Coordinator
NIIT Panvel
06.2015 - 05.2016
- Roles: Manager, Leader, Consulting, Placement Head
- Clients: Students/Professionals
- Domain: Commerce, IT, Marketing Strategy
- Maintained accurate records of participant attendance, facility usage, and financial transactions for streamlined reporting and analysis.
- Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
- Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
- Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
- Consulting on Strategic Centre deals and preparation of daily Sales Reports
- Strategic development of key deliverables and Cash Flow Management on day to day basis
Centre Manager
IIHT
01.2014 - 03.2015
- Roles: Manager, Administration, Placement Head
- Clients: Students
- Domain: Admin, IT, Marketing Strategy, PR
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Controlling the reporting structure; corresponding to HO and Public relations on behalf of IIHT
- Conducting Seminars for business development and converting leads into revenue stream
Centre Manager
KIDZEE
01.2014 - 03.2015
- Roles: Manager, Business Development
- Clients: Students/Parents
- Domain: Marketing Strategy, PR
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Controlling the day to day operations and negotiating the marketing plans by keeping the cash outflows to minimum
- Solving enquiries-Parents/Teachers
- Spearheaded process improvements, leading to enhanced efficiency in service delivery and increased customer loyalty.
Actor & Fashion Model
Freelancer
10.2012 - 10.2013
- Roles: Print shoot Model, Film Actor
- Clients: Corporate, Fashion Brands
- Domain: Commerce, Marketing Strategy, PR
- Made necessary adjustments to acting, following guidance and requests from directors.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Utilized improvisational techniques during live performances when necessary, ensuring seamless continuity on stage or screen.
- Worked on documentary film as an actor under Pooja Bedi Brand and did ramp walk modelling and print shoot-Suits/Sarees as part of the work profile.
Centre Coordinator
NIIT Nerul
08.2012 - 10.2012
- Roles: Manager, Leader, Consulting, Placement Head
- Clients: Students/Professionals
- Domain: Commerce, IT, Marketing Strategy
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
- Facilitated regular staff meetings where progress updates were shared among team members.
- Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
- Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
Personal Development Trainer
Trounce Education Institute
04.2011 - 11.2011
- Roles: Manager, Mentor, Trainer, Leader, Consulting
- Clients: Students/Professionals
- Domain: Communication skills, Image consulting
- Soft skills and problem solving mentor
- Provided one-on-one mentoring to help individuals reach their full potential.
- Conducting workshops, training sessions and mock interviews.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for Learning and Development training courses.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Centre Manager
IIHT
04.2007 - 05.2011
- Roles: Manager, Leader, Consulting, Placement Head
- Clients: Students
- Domain: Commerce, IT, Marketing Strategy, PR
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
- Flexible in approach, strong team skills and work ethics with desire to excel.
Education
Microsoft Certified Professional - Information Technology
Microsoft
Prayagraj, India01.2009
Post Graduate-Retail Management - International Business Management, India
International Institute of Retail Management
New Delhi, India01.2008
Bachelor of Arts - Fine Arts
S.S.Khanna Girls College
Prayagraj, India01.2008
Grade XIIth - Fine Arts
St. Anthony's Convent Girls Intercollege
Prayagraj, India01.2005
Skills
- Organizational Management
- Office Management
- Document Control
- Meeting facilitation
- Events Coordination
- Cross-Functional Collaboration
Accomplishments
- Participated in various Seminars conducted by Microsoft such as Virtual Tech-days, The New Efficiency First Look Clinic
- Participated and won many competitions in drama, fashion, singing & dancing throughout
Locations
- Mumbai
- Navi Mumbai
- Allahabad
- Delhi
- Bangalore
Timeline
Corporate Administrator
Amigo Aviation
04.2022 - 11.2022
CEO
The Flying Academy
04.2019 - 10.2020
Corporate Manager
Amigo Aviation
04.2018 - 03.2019
Administrative Head
Hirezu Management Services
08.2017 - 04.2018
Centre Sales Manager
Frankfinn
05.2016 - 02.2017
Centre Coordinator
NIIT Panvel
06.2015 - 05.2016
Centre Manager
IIHT
01.2014 - 03.2015
Centre Manager
KIDZEE
01.2014 - 03.2015
Actor & Fashion Model
Freelancer
10.2012 - 10.2013
Centre Coordinator
NIIT Nerul
08.2012 - 10.2012
Personal Development Trainer
Trounce Education Institute
04.2011 - 11.2011
Centre Manager
IIHT
04.2007 - 05.2011
Microsoft Certified Professional - Information Technology
Microsoft
Post Graduate-Retail Management - International Business Management, India
International Institute of Retail Management
Bachelor of Arts - Fine Arts
S.S.Khanna Girls College
Grade XIIth - Fine Arts
St. Anthony's Convent Girls Intercollege
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