Deepika Ganeshan
Customer Solutions Representative
Bangalore
Summary
Dynamic professional seeking a long-term position in a diverse environment that fosters growth and innovation. Equipped with strong communication and problem-solving skills, consistently enhancing customer satisfaction through timely and accurate support. Recognized for adaptability in fast-paced settings and reliability as a team player committed to achieving results aligned with the goals of a globally-minded organization. Eager to leverage expertise to contribute effectively to the success of a forward-thinking company.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Server and Storage Support Representative
Hewlett Packard Enterprise
03.2013 - Current
- Analyzing the process gaps and fixed the control in providing customers satisfaction
- Case logging and dispatching the cases to respective troubleshooting team for further analysis using the Salesforce.com tool
- Working with Salesforce.com tool to improve the Productivity and delivering complete support to the clients with the Milestone and other parameters
- Responsibilities:
- Provided expert support for server and storage systems, ensuring optimal performance and minimal downtime for enterprise clients.
- Led troubleshooting initiatives for complex storage issues, successfully enhancing system reliability and user satisfaction across multiple platforms.
- Collaborated with cross-functional teams to implement system upgrades, resulting in improved data integrity and operational efficiency.
- Trained junior staff on best practices for server maintenance and storage management, fostering a knowledgeable workforce equipped to handle technical challenges.
- Managed client inquiries regarding server operations, ensuring timely resolutions and maintaining positive relationships with key stakeholders.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
Customer Support Client
Infosys
01.2011 - 02.2013
- The Process includes processing of all invoices scanned into workflow and ensures that the invoices processed accurately & properly as per the SLA within Turnaround Time. The process involves high value clients.
- Process: Accounts Payable
- Delivered exceptional customer service by resolving inquiries and issues, enhancing client satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline support processes, improving overall operational efficiency and response times.
- Led training sessions for new staff on customer support tools and best practices, fostering a knowledgeable and effective team.
- Analyzed customer feedback trends to identify areas for service improvement, driving initiatives that enhanced user experience.
Education
B.com -
SJMVS Women’s College
Hubli, India01.2010
PUC - undefined
SJMVS Women’s College
01.2007
SSLC - undefined
St. Andrew’s School
01.2005
MBA - Project Management
Sikkim Manipal University
Bengaluru, India 04.2001 -
Skills
Proficient in MS Excel and MS PowerPoint
Inventory control
Technical system troubleshooting
Effective client communication
Incident documentation
Experience with Salesforce CRM
Collaborative teamwork
Customer experience enhancement
Data accuracy
Client service optimization
Customer-focused technical assistance
Service level agreement adherence
Reliable commitment to tasks
Additional Activities
Involving the team members in extracurricular activities to create the homely work environment. Supporting the team in and out when there are no mentors available on the floor.
PERSONAL DETAILS
Date of Birth: 1987-11-30 Gender: Female Father’s Name: Ganeshan Pillai Nationality: Indian
Certification
ITIL
Timeline
ITIL
08-2025
Server and Storage Support Representative
Hewlett Packard Enterprise
03.2013 - Current
Customer Support Client
Infosys
01.2011 - 02.2013
MBA - Project Management
Sikkim Manipal University
04.2001 -
PUC - undefined
SJMVS Women’s College
SSLC - undefined
St. Andrew’s School
B.com -
SJMVS Women’s College