Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

DEEPIKA GNANA VELU

BENGALURU

Summary

Detail-oriented and personable business analyst student with strong organizational skills, and a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Dedicated to enhancing customer satisfaction and fostering positive results.

Overview

5
5
years of professional experience

Work History

Technology Analyst

Infosys Limited
Bengaluru
03.2022 - 08.2025
  • Engaged with clients to foster strong relationships and facilitate effective communication for project success.
  • Analyzed business requirements and translated them into technical specifications.
  • Collaborated with cross-functional teams to design innovative technology solutions.
  • Developed and maintained project documentation for clarity and consistency.
  • Facilitated training sessions for end-users on new software applications.
  • Collaborated with cross-functional teams on the design of new features or services.
  • Managed the deployment of software updates across multiple platforms.
  • Documented best practices for future reference when building similar applications.

Receptionist Intern

One Sigma Technologies Private Limited
Bengaluru
01.2021 - 12.2021
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Managed phone calls, directing inquiries to appropriate staff members.
  • Scheduled appointments and maintained the calendar for office meetings.
  • Processed incoming and outgoing mail, ensuring timely distribution.
  • Collaborated with team members to streamline communication processes.
  • Responded promptly to customer inquiries via email or telephone.
  • Delivered administrative support to team members by making copies, organizing documents, and rearranging schedules.

Intern

Techciti Technologies Private Limited
Bengaluru
07.2019 - 01.2020
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted with administrative tasks, including data entry and filing documents.
  • Managed the company database and ensured the accuracy of contact information.
  • Updated and recorded customer or client information to maintain accounts.

Intern

Abhyudaya NGO
Bengaluru
07.2018 - 09.2018
  • Interacted with clients to understand requirements and implemented appropriate solutions.
  • Utilized a document management system to organize company files, keeping up to date, and easily accessible data.
  • Involved in developing the back end of the NGO's website.
  • Prepared and submitted reports and other documentation to assist development team members.

Education

Bachelor of Engineering - Computer Science & Engineering

K.S. Institute of Technology
Bengaluru, IN
07-2019

Skills

  • Customer service: conflict resolution, telephone etiquette, data entry, and email communication
  • Office software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Slack, Zoom, Google Workspace
  • Technical skills: IT troubleshooting, database management, technical documentation, cloud storage solutions (Dropbox, Google Drive), and customer service
  • Soft skills: problem-solving, adaptability to change, client relationship management, teamwork and collaboration, attention to detail, multitasking, and prioritization

Accomplishments

  • Secured an Infosys INSTA Award for outstanding contribution to client success and consistently maintaining strong, professional relationships, praised for proactive communication, reliability, and going above and beyond to understand client needs, resulting in enhanced client satisfaction, Dec 2023
  • Secured an Infosys INSTA Award for delivering exceptional support to clients and fostering positive, lasting relationships, recognized for a client-first approach, timely problem-solving, and strong collaboration that contributed to client retention and overall service excellence, Sep 2022
  • Secured 2nd place among 300 students in the Computer Graphics and Visualization Mini Engineering Project Exhibition, conducted by KSIT, Bengaluru, held in Bangalore in May 2018

Affiliations

  • Taught Mathematics and English to underprivileged children, contributing to their academic advancement.
  • Mentored students in personal development and skill-building activities
  • Facilitated sports events to promote physical health among underprivileged children
  • I love crocheting and painting, and I am always involved in multiple personal creative projects

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Technology Analyst

Infosys Limited
03.2022 - 08.2025

Receptionist Intern

One Sigma Technologies Private Limited
01.2021 - 12.2021

Intern

Techciti Technologies Private Limited
07.2019 - 01.2020

Intern

Abhyudaya NGO
07.2018 - 09.2018

Bachelor of Engineering - Computer Science & Engineering

K.S. Institute of Technology

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DEEPIKA GNANA VELU