Deepika Grover
New Delhi
Summary
Results-driven Product Owner with over 10 years of experience in B2B software product management. Proven expertise in defining and transforming product requirements into strategic roadmaps, coupled with strong analytical, communication, and stakeholder management skills. Adept at meeting deadlines, mentoring team members, and maintaining flexibility in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Productologist
Builder.ai
06.2022 - Current
- Elicited requirement of 250+ ideas for customers, by understanding their needs in pre-sales calls that helped in winning ~$450k worth of revenue for the company
- Attended prestigious IT events globally for onsite Marketing, namely : GITEX (Dubai) and LEAP (Saudi Arabia), Yourstory Techsparks Bangalore, Kerala Huddle and WSC.
- Managed cross-functional team and pioneered 16+ mobile and web app projects using Agile Methodology and documenting the User flow, Scope Document, User Stories, and Acceptance Criteria.
- Led teams of 2+ designers in each project to devise the Wireframe and UI/UX.
- Drove end to end development process for multiple software products both B2B and B2C following the agile practices to run sprint planning, daily stand-ups, sprint reviews and retrospectives.
- Acted as liaison between development teams, Sales, design and cross-functional teams to ensure precision in project objectives, fostering cohesive teamwork and driving impactful outcomes.
- Maintained and prioritized product backlog, ensuring detailed user stories with acceptance criteria based on customer feedback, business objectives, and technical feasibility.
- Coordinated with QA team for bug validation, cross checking test plans, performed UAT with customer & post go live support.
Senior Specialist
HCL Technologies
07.2021 - 06.2022
- Serve as primary point of contact for all product and process related queries, escalations, user adoption and retention.
- Managed end to end event broadcasting from inception to execution.
- Maintain and build relationships with the stakeholders by providing guidance, and advice on ways to deliver value from the product
- Coach stakeholders to be product experts and train their teams on Zoom best practices enabling adoption.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions.
Senior Project Consultant
Cvent India
09.2018 - 07.2021
- Proficient in Cvent Event Management tool, close to 100 successful events delivered with exceptional OSAT and VSAT scores during my tenure, earning notable client appreciation.
- The primary responsibilities included aligning with customers' goals to build end-to-end registrations and websites per their requirements, ensuring product adoption, account growth, and revenue retention.
- Coordination with other integration tools, such as Zoom, Stripe, Salesforce, building project plans and statements of work tracking project status and reporting to management were also part of the job.
- Enhanced customer experience and cultivated customer relationships through efficient project management, on-time deliverables, and in-depth knowledge of Cvent EMT.
Senior Practitioner
IBM India
08.2016 - 09.2018
Analyst
HCL Technologies
11.2013 - 08.2015
Education
B.Tech - IT
ITM University
Gurugram06-2013
Skills
- JIRA
- Salesforce(CRM)
- Cvent EMT
- SAFe
- DevOps
- ClickUp
- Marketo
- Figma, Miro
- Service Now
- MS Office
- UI/UX & Prototyping
- Customer Satisfaction
- User Adoption and retention
- Product Roadmapping
- Stakeholder Management
- Product Strategy
- Analytical Problem Solving
- Data-Driven Decision Making
Accomplishments
- An award in every single Quarter including Event Builder Star, Spotlight award, R&R Award for highlight client appreciations. Closed 2nd highest lead gen of $90,374.93 in year 2020.
- Received the "The Comnet Jewel Award" at HCL Technologies for value added services.
Certification
- Agile Project Management: Comparing Agile Tools - LinkedIn
- Getting Started with Azure DevOps Boards - Coursera
- Enrolled for PSPO
Timeline
Productologist
Builder.ai
06.2022 - Current
Senior Specialist
HCL Technologies
07.2021 - 06.2022
Senior Project Consultant
Cvent India
09.2018 - 07.2021
Senior Practitioner
IBM India
08.2016 - 09.2018
Analyst
HCL Technologies
11.2013 - 08.2015
B.Tech - IT
ITM University
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