Deepika Gupta
New Delhi
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
11
11
years of professional experience
Work History
Duty Manager
AIR-INDIA SATS PVT. LTD.
01.2010 - 01.2021
- Monitoring flight operations- pre-flight, arrivals and departure and Post flight activities.
- Carry out the carrier's seat allocation or selection system, issue boarding pass.
- Handling passenger grievances and complaints in order to seek positive resolutions.
- Ensure adherence to policies and procedures as laid down in the Passenger Services Manual.
- Maintaining teamwork to have smooth handling.
- Handling multiple tasks to maintain optimum work output.
- Ensure proper and correct information/guidance to passengers.
- Handling special situations and conditions. e.g. - Flight disruptions / Cancellation / Overbooking and irate/offloaded or denied boarded guests, maintaining the highest guest satisfaction levels.
- Developing teamwork to maintain smooth handling and on-time departure of flights.
- Check-in and ensuring that tickets and travel documents (passport, visas (if req.), etc.) of guests, travelling on domestic/international sectors, are valid and reporting blacklisted documents immediately.
- Supervise and assist in concourse operations to ensure smooth operation and customer satisfaction.
- Facilitate boarding and deplaning services to the passengers.
- Assist passengers with travel queries and screen boarding passes at the departure gate.
- Responsible for making announcements of flight schedules changes and providing various flights information to passengers.
- Managing and solving Grievances of Customers.
- Follow and enforce security and hazardous material regulations to ensure the safety and integrity of customer and Company property as well as other facilities.
- To facilitate the departure and arrival processes to maintain a secured, punctual and safe operations on behalf of customer airlines.
- Meet Company and social standards of dressing and code of conduct at all times.
Education
B.A - Prog.
Delhi University
01.2011
XII -
CBSE
01.2008
X -
CBSE
01.2006
Skills
- Customer service
- Enduring manner
- Reassuring manner
- Polite approach
- Professional approach
- Teamwork
- Leadership quality
- Quick learner
- Smart worker
- Positive attitude
- Self-motivated
- Able to work unsupervised
- Customer service focus
- Time management
- Team supervision
- Customer communication
- Attention to detail
- Relationship building
Languages
English
Hindi
Punjabi
Skill Sets
Microsoft Windows 7, Microsoft Windows XP (Professional), Microsoft Office (Word, Excel, PowerPoint, Paint)
Additional Qualities
- Able to work unsupervised and learns fast.
- Outspoken, friendly, motivational and independent person who likes to makes friends.
- Involved in personality development and updating knowledge through reading, listening and observation.
- Listening music and travelling are favorite leisure activities.
Place
New Delhi, Delhi
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge. I will consider myself solely responsible for any kind of mistakes or mismatch in the facts.
Personal Information
- Father's Name: Sh. Raj Kumar Gupta
- Date of Birth: 08/10/90
- Gender: Female
- Nationality: Indian
Passport Details
Passport No. - S3177592
Expiry Date - 22/05/2028
Timeline
Duty Manager
AIR-INDIA SATS PVT. LTD.
01.2010 - 01.2021
B.A - Prog.
Delhi University
XII -
CBSE
X -
CBSE