Deepika Jain
Jaipur
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Indusind Bank
Jaipur
06.2022 - Current
- Providing banking services and products to assigned managed and mapped customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed branch sales, customer service, finances and record keeping.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
Education
M.COM - Finance
Rajasthan University
Jaipur01.2019
B.COM -
01.2016
12th Class -
01.2013
10th Class -
01.2011
Skills
- Product Knowledge
- Client Relations
- Customer Relationship Management (CRM)
- Lead Generation
- Microsoft Office Suite
- Problem-Solving Abilities
Technical Skill
Financial crimes investigations KYC anti-Money Laundering Client Onboarding Screening Due diligence PEP Account Management Accounting KYC verification Financial accounting Operations Management
Professional Credential
- 2013, ICAI, CA CPT JUNE
- 2016, JATF DELHI, BEAT EXAM DECEMBER
Certificates Achievements
- Qualified Certificate of early brid contest.
- Promoted as Assistant Manager.
- IRDACertified
- Certificate of Certificate of Tally Financial Accounting with GradeA.
Strength
Optimistic & Reliable.
Contact No
(+91) 8432258809
Personal Information
- Hobbies: Listening music., Surfing internet(E-commerce site).
- Father's Name: Mr. Jitrendra Kumar Jain
- Date of Birth: 10/19/95
Disclaimer
I hereby declare that all the above given information are true as per my knowledge.
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
Indusind Bank
06.2022 - Current
M.COM - Finance
Rajasthan University
B.COM -
12th Class -
10th Class -
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